support | Schulz Consulting

How To Regenerate An Sage 100 ERP ACH File With Kissinger ACH Direct

October 1, 2012 by Wayne Schulz

Version(s):ALL

Problem / Description:

Payroll is run but for some reason the ACH file from KISSINGER ACH DIRECT is not generated or found in the typical location. Attempting to regenerate or run the ACH report produces “no data”.

You can verify that payroll is run by spot checking some employees in employee maintenance and noticing that they all have indications that they were paid by ACH – typically a number followed by a capital D in the “check number” column.

Resolution:

Provided that you’ve ruled out all other possible causes such as: Payroll not posted, employees not flagged for ACH

Go into Direct Deposit on the Sage 100 Payroll menu

– Direct Deposit Processing
– Resubmit ACH Direct Data (this pulls up a saved copy from the \mas90\ddsave)
– Select the data file to pull back into ACH (usually the date of the payroll).
– Follow instructions on pop up menu which will tell you to run the ACH report

– You should now find your ACH file in the customary location

Kissinger Associates ACH Direct

Sage Login Page – Fast Access To Customer, Partner and Product Portals

September 26, 2012 by Wayne Schulz

Looking for the URL to login to Sage’s customer or partner portals? Remembering the full URL isn’t too difficult.

Customers = https://customers.sagenorthamerica.com
Partners = https://partners.sagenorthamerica.com

However if you want a simplified single page that shows the logins to the various portals – try this page which Sage created to consolidate some of the login information:

http://na.sage.com/log-on

How We Solve MAS90 Problems By Collaborating With Other Sage Partners

September 27, 2011 by Wayne Schulz

Yesterday we ran across a unique problem while designing a Crystal Report for a customer.

The issues was that the traditional linking of two tables:

IM_13 and SO_ShipToAddress

Ordinarily this is a pretty easy link to make. We could have done it in three (left outer joins) and been done. Except there’s apparently an issue with one field — the most important one to our customer — not linking easily between the two files.

After spending two hours looking at the issue we decided to post this to our 90 Minds consulting group.

Many of you have heard me talk about the 90 Minds Group.

We are a simple group of vars (most with companies under 5 people in size) who met at Sage’s partner conference over the years. We’ve kept in touch and have formalized our group around providing each other with support. As of last month we were sharing over 1,000 messages.

On daily basis members login and share information online. This is pretty evenly broken down into:

Second opinions (such as our problem with Crystal0

Urgent calls for technical assistance from group members who are on site with a customer
Chit-chat about the industry
Marketing initiatives (we’re presently focused on delivering reporting and scripting classes to our members).

We have 27 members (and growing) across North America. Our members include experts in Crystal Reports, Pivot Tables, Scripting (we have four experts), SageCRM, and Sage support (we were lucky to convince the smartest former Sage support tech to join our group).

I am a big believer that increasingly no single business partner of any size can know every aspect of their product.

What is of most value in today’s marketplace is:

Being as much of an expert in your product as possible
Knowing when to ask an expert if an issue is not in your field of expertise
Having a well defined field of experts who you regularly share this type of information (this is where 90% of the consultants fail – because they wait until the last minute to cultivate these relationships and then wonder why nobody helps them to solve difficult problems).

Here’s an example below of the power of 90 Minds and how it helps us to deliver better support.

Notice the time that the question was posed. This happened at 3:08pm. The issue was largely resolved by 3:18 and specific code provided at 3:40.

The power of collaboration.

Sage’s MAS90 and MAS200 Support Fee Structure – August 2011 Edition

August 17, 2011 by Wayne Schulz

I’ve had a few inquiries from users of MAS90 and MAS200 about the fee structure for Sage’s maintenance.

Sage offers three levels of maintenance for MAS90 and MAS200:

Bronze – no phone support , product updates only (required entry level plan to get upgrades or buy new modules or licenses)

Silver – 5 calls to Sage per year

Gold – Unlimited calls to Sage per year

More detail on the exact Sage plan benefits :

Pricing is as follows:

Sage is automatically invoicing any MAS90/200 customer who was on Silver last year as Gold this year.

Any customer who was on silver last year is automatically invoiced for Gold.

The reason for this is because with Silver this year, you don’t get unlimited support. Silver this year only gets you 5 cases. The pricing structure has also been modified.

There is no longer a flat fee of 1500(silver) or 2400(gold) for support.

It is now based on a percentage of SLP.

For instance: if a customer has a 10,000 dollar SLP, their maintenance/support would be calculated as follows:

Bronze: 18% or $1800
Silver: 20% or $2000
Gold: 25% or $2500

For more information please contact wayne@s-consult.com

Sage Support Plan Options Explained (June 2011)

June 13, 2011 by Wayne Schulz

The Sage site lists five different support options for Sage ERP MAS 90 and 200. However it’s a bit misleading since on November 2010 Sage updated their MAS 90 and 200 support offerings. They whittled down the plans to three:

Bronze (aka Basic Maintenance)

Silver (Basic Maintenance plus 5 calls per year)

Gold ( Basic Maintenance plus unlimited support)

Gold Plan subscribers also are now entitled to what’s termed “upgrade planning assistance”. Sage support analysts assist you and your authorized Sage business partner during planning for your initial implementation and upgrades. This service is complete with a review of upgrade planning and system requirements, identification of third-party considerations, customization considerations, and troubleshooting.

MAS90 Bronze Silver Gold Support

Sage ERP MAS 90 Support Options

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