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What Are The Various Sage 100 Business Care Plan Benefits and Costs?

April 27, 2016 by Wayne Schulz

sage_business_care_plans

 

Sage Offers Three Levels of Business Care.

  1. Sage Silver – 21% of current suggested list price of modules licensed
  2. Sage Gold – 25% of current suggested list price of modules licensed
  3. Sage Platinum – 25% of current suggested list price of modules licensed plus $2,000

These plans are annually recurring and the selection of one plan is required with your initial purchase of Sage 100 accounting (formerly MAS 90 or MAS 200).

The plan cost is built-into the subscription pricing of Sage 100c. With Sage 100 you must compute the annual Business Care costs by multiplying current perpetual license cost times the level of Sage Business Care selected (Silver/Gold/Platinum).

The top benefit of a plan is the annual software upgrade and periodic Sage 100 program updates. These are NOT sold individually. You must be enrolled in an active Sage Business Care plan in order to receive updates or to purchase any new module licenses.

What Happens If I Drop Sage 100 Business Care?

If you are using Sage 100c which is sold only on subscription, your software will revert to a read-only state and you are unable to perform any further data entry.

If you are using Sage 100 which is sold as a perpetual license you may continue using the software (subject to the EULA) however you will lose all access to Sage support and upgrades. Should you wish to re-join the Business Care plan you will be subject to a penalty which varies based on current Sage policies. You can also rejoin the Business Care plan by subscribing to Sage 100c.

Sage modifies the plan benefits and costs from time to time. Before making any decisions about your Sage Business Care you should check with your Sage partner to receive the most current costs.

 

Filed Under: Sage 100 ERP Tagged With: maintenance, sage 100, sage business care, support

Sage Support Hours To Standardize March 3, 2014

February 18, 2014 by Wayne Schulz

To better serve customers with multiple Sage integrated products, we are standardizing Sage Customer Support and Customer Service hours (including phone and chat) for the majority of Sage products across North America. Effective Monday, March 3, 2014, the standard hours will be 9 a.m. – 8 p.m. ET Monday through Friday, excluding holidays.

  • The only changes in hours (for phone and/or chat) include: Sage ERP X3, Sage 50 U.S. Edition, Sage Fixed Assets, Sage HRMS and U.S. Customer Service (changing to 9 a.m. – 8 p.m. ET); and Sage Timeslips (changing to 9 a.m. – 7 p.m. ET).
  • All other Sage products will not experience a change, either because they are already in-line with these new hours or they have unique business reasons to continue to provide Support during previously established operating hours, such as Sage Payment Solutions continuing to provide 24/7 support for merchants.
  • In addition, our new knowledgebase and Sage City are available for all Sage products 24/7.

Filed Under: Sage 100 ERP Tagged With: support

Sage 100 Support Knowledgebase Undergoing Upgrade

November 27, 2013 by Wayne Schulz

The Sage knowledgebase is in the process of being upgrade. This means that for the next few days you may find some broken links or results that don’t seem entirely complete.

One way to workaround this is to first login to the Sage portal:

PARTNERS LOGIN:

https://partners.sagenorthamerica.com

CUSTOMERS LOGIN:

https://customers.sagenorthamerica.com

Once you’ve logged into the Sage portal you can then click this link below to take you directly to the Sage 100 Support Home page which has direct links to many support resources.

Sage 100 ERP Support Home

Filed Under: Sage 100 ERP, slider Tagged With: mas200, sage 100, Sage 100 ERP, support

Sage Releases Hurricane Sandy Support Relief Information

November 10, 2012 by Wayne Schulz

About two weeks after Hurricane Sandy wreaked havoc through New England Sage have released some information about how impacted customers can get a free support case.

Sage Hurricane Sandy Site

 

If you are a customer – whether on support or not – you may be eligible to call Sage directly at one of the numbers listed below for some support assistance.

Filed Under: Sage 100 ERP Tagged With: hurricane sandy, relief, sage, support

Hurricane Sandy Update: CT Roads Closed – Sage 100 Support Continues to Be Available

October 29, 2012 by Wayne Schulz

The Governor of the State of CT has ordered all roads in Connecticut to be closed at 1pm today (Monday October 29, 2012).

The offices of Schulz Consulting will remain open for as long as the power stays on in our area.

 

Customers of Schulz Consulting can contact us at:

Office – 860-657-8544 or via email – support@s-consult.com

In the event of a total power outage – our backup support services include the 90 Minds Consulting Group who with over 100 members have offices all across the United States and provide backup technical support for members in situations such as this. If you are a Schulz Consulting support customer and you are unable to reach our offices due to power or phone issues in our area – you may submit a support ticket directly to our 90 Minds Group and it will generally be responded to within the hour — Submit 90 Minds Sage 100 ERP Support Ticket

Filed Under: Sage 100 ERP Tagged With: 90 minds, support

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