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Sage 100 and Starship Slowdown With Server 2016 or 2019

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Slow Printing Performance on Server 2016 and 2019 with StarShip installed

There is a pesky bug that just appeared on the Sage KB. While we have not taken reports of this yet, you may want to make note of the issue if you use Sage 100 alongside the popular V-Technologies Starship shipping software.

According to this Sage KB, once Starship is installed on Microsoft Windows Server 2016 or 2019, and users begin printing anything, whether Sage 100 related or outside of Sage 100, they may notice explorer.exe is creating individual threads for each user at login under different PID’s, and then consuming 100% CPU between all these threads.

*This appears to occur around 15 – 30 minutes after 4+ users log in and begin working. Even if all the explorer.exe processes are killed, the issue re-occurs within 15 – 45 mins

Sage believes that the issue is related to StarShip using FabulaTech for print job port redirections and the performance issue is believed to be caused by FabulaTech’s ftusbprint.dll

*Note – Only Server 2016 and 2019 seem to be affected. Server 2012 does not appear to be affected

Sage Engineering is currently aware of the issue. Both Starship and FabulaTech have also been made aware of the problem and are expected to address the issue.

Sage Adds Strategic Hosting Provider Option to Sage 100 Partner Cloud

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Sage has launched an additional option for Sage 100 customers who haven’t yet moved to the cloud. Sage adds a Strategic Hosting Provider option which joins the Sage Partner Cloud program, an offering where partners act as the service provider using an Azure platform and provisioning portal.

The Strategic Hosting Provider utilizes existing cloud providers and is available for Sage partners wishing to use an accredited hosting provider in moving their Sage 100 customers to the cloud. The Strategic Hosting Providers must meet a stringent process to become accredited by Sage.

To help customers off-plan who would like to come back and also transition to the cloud Sage has unveiled the following promotions which apply to both on-plan and off-plan users.

Sage 100 Promotions For Moving To The Cloud

For existing Sage 100 users who’ve been off-plan between 12 and 48 months, the following opportunity applies.

Come back on plan with Sage 100 and save 40% off first-year renewal.

  1. Customers 1 to 2 years off plan must have a renewal value of $10,000 or more. After applying the discount the final price cannot be below $10,000
  2. Customers on plan for 2 years or longer must have a renewal value of $5,000 or more and their final price cannot be under $5,000 after applying the discount.
  3. The 40% discount only applies to Sage 100 products and user counts ( licenses ) in use when the company went off plan.
  4. Customers must renew with (a) Sage Partner Cloud or (b) Sage Strategic Hosting Provider ( additional fee applies for hosting which presumably is not subject to the 40% discount )
  5. Promotion valid July 1, 2021 through 9/20, 2022.

For existing Sage 100 users who are on-plan and wish to move to the cloud using Sage Partner Cloud ( does not apply to the use of Sage Strategic Hosting Provider).

  1. Receive 25% off the list price for all Sage Partner Cloud bundles in the first year, 15% off in the second year
  2. Applies to annual subscription only
  3. Existing subscription customers must purchase equal or greater number of users
  4. Cannot be combined with other promotional offers
  5. Not valid for Strategic Hosting Provider program

Cloud hosting for Sage 100 has been available for many years. For a more thorough discussion of whether cloud hosting of your accounting solution is appropriate, we advise you to discuss whether a move to the cloud with your Sage partner. Many partners have developed relationships with providers and can share feedback on the pros and cons of various ways available to migrate to the cloud ( and if it’s the right move for your company ).

Sage Announces 2021 Third-Party Applications vConference for Sage 100, 300 and 500

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Save the date for the 2021 STAC conference ( Sage Third-Party Applications vConference ). This year’s remote event will happen on July 22, 2021 ( 12 pm to 4 pm ET ) and registration is now open. Another event for Sage X3 customers and partners is scheduled for August 11, 2021.

This virtual conference is at no cost and features technical sessions hosted by the exhibitors as well as a virtual exhibit hall where you can obtain more information about third-party add-ons for Sage Software.

Below is a list of the tentative agenda. Below each session is a list of which Sage products the session is applicable for.

Agenda

12 pm to 12:05 pm – Welcome ( Nancy Harris, EVP and Managing Director, Sage North America )

12:05 to 12:25 – Extending the value of Sage ( Aziz Benmalek, EVP Partners & Alliances, Sage Group PLC )

12:25 to 12:30 – Break / Exhibit hall opens

12:30 to 1:10 – Stop Wasting Time – Go Paperless with AP Automation (DocLink by Altec )
(Sage 100, 300 and 500)

12:30 to 1:10 – Sage Inventory Advisor – Where It Fits ( Sage Inventory Advisor )
Sage 100, 300, 500

12:30 to 1:10 – Sage Enterprise Intelligence
Sage 100

1:10 to 1:15 – Break

1:15 to 1:55 – Automate Accounts Receivable with Credit Hound ( Credit Hound by Draycir )
Sage 100, 300

1:15 to 1:55 – ProcessWeaver Shipping
Sage 300

1:15 to 1:55 All-in-One; Wholesale, Marketplaces, and E-Commerce Order Fulfillment (MAPADOC – SPS Commerce )
Sage 100, 500

1:15 to 1:55 – Payments with Paya – The Ease of Integration ( Paya )
Sage 300

1:55 to 2:00 – Break

2:00 to 2:40 – How to calculate the right sales tax rate for every transaction ( Sage Sales Tax – Avalara )
Sage 100, 500

2:00 to 2:40 – How to Automate and Enable Hybrid Accounting Teams ( Sage AP Automation – Beanworks )
Sage 100, 300, 500

2:00 to 2:40 – Making better business decisions with Sage Data & Analytics ( Sage Data & Analytics – ZAP )
Sage 100, 300

2:40 to 2:45 – Break

2:45 to 3:25 – True Sky: Advanced Budgeting, Planning and Forecasting ( True Sky )
Sage 300

2:45 to 3:25 – “Actionable Insight” Via Sage Alerts & Workflow ( Sage Alerts & Workflow )
Sage 100, 300,500

2:45 to 3:25 – Sage Warehouse Automation ( Scanco )
Sage 100

2:45 to 3:25 – Edisoft’s Merchant Cloud Supply Chain Platform ( Edisoft EDI and eCommerce Order Management )
Sage 300

4:00 Exhibit Hall Open

For more information and to register for the Sage 2021 STAC Conference please visit the Sage event site here.

Sage to end support for Internet Explorer in accounting integrated Sage CRM 2022 R1

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From the Sage City community comes this announcement which is triggered by Microsoft ending mainstream support for Internet Explorer in June 2022.

Advisory: Sage to end support for Internet Explorer in accounting integrated Sage CRM 2022 R1 – Sage 100 Announcements, News, and Alerts – Sage 100 – Sage City Community
— Read on www.sagecity.com/support_communities/sage100_erp/f/sage-100-announcements-news-tips/170222/advisory-sage-to-end-support-for-internet-explorer-in-accounting-integrated-sage-crm-2022-r1

Sage 100 Paperless Office Output Options Defined

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Sage 100 allows for a convenient way to send invoices, orders and statements via email. This occurs via their Paperless Office functionality which is part of Sage 100 and converts output to a PDF.

During the printing process you’ve likely noted the myriad of options that can be selected for paperless office output.

  • Print All
  • Electronically Deliver Only
  • Print/PDF for Print Delivery Option
  • Print/PDF All and Electronically Deliver
  • Print/PDF or Electronically Deliver
  • Print/PDF All
  • PDF All

What exactly are these options and how do they impact your document flow?

Sage has a knowledgebase article which reviews each of these options and provides guidance on exactly what they do.

Although this article pertains to the options in Employee and Customer Maintenance, you’ll notice the information also applies to options presented when you print a form and Paperless Office is enabled.

There are a number of other items that this knowledgebase article points out which are important considerations when using Paperless Office.

Settings on this screen will not be retained when using the STANDARD form. If you want to retain the settings, create a new form code.

If Paperless Office does not email customer or vendors forms but no error is displayed:

You can use the Paperless Customer/Vendor Viewer to confirm PDF Exists = Y, and Sent = Y.

If PDF Exists = N then confirm that a Paperless Office Output option (such as Print/PDF and Electronic Delivery) is chosen when Printing.

For more information and to read the full Sage KB article visit – What Paperless Office Output Options are available for customer or vendor forms?

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Phone: 860.931.9363
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We are a local branch of DSD Business Systems Connecticut.