If you log into Sage 100, watch the Desktop Launcher start to load, and then instantly see it close without any error message, you aren’t alone. This silent crash is a common issue that usually stems from an incomplete system shutdown broadcast or missing/corrupted system data files following a migration.

Below is a quick breakdown of why this happens and how to get your users back into Sage 100.

Why Is This Happening?

1. Broadcast Shutdown Flag Set to ‘Y’: If an administrator or workstation broadcasted a system shutdown from the Master Console and the process was canceled or left incomplete, the system flag (BroadcastShutdown) in your data directory stays active. This actively blocks any new user logins, causing the launcher to exit immediately.
2. Post-Migration Data File Issues: Missing files within the MAS90\MAS_SYSTEM directory after a recent server migration or upgrade can trigger the same behavior.
3. Workstation-Specific Preferences: In rare single-user cases, automatic logoff preferences saved locally can cause immediate launcher crashes.

Step-by-Step Resolutions

1. Clear the Broadcast Shutdown Prompt

If the shutdown was triggered from a specific workstation, check that machine for an active Master Console or OK prompt. Completing or dismissing the dialogue box often resets the status automatically.

2. Update SY_System.m4t via Data File Display and Maintenance

If the system is stuck in shutdown mode across all workstations, you will need to manually reset the flag:

• Open a working Sage 100 installation (or access the utility on the server) and navigate to Data File Display and Maintenance.
• Open the ..\MAS90\MASSYSTEM\SY_System.m4t file (or SYSystem table if you are on Sage 100 Premium/SQL).
• Locate the BroadcastShutdown field/column and change its value from Y back to N.

(Note: If you do not have access to this utility, you can restore SY_System.m4t from a recent backup taken prior to the shutdown attempt, or contact Sage Customer Support to edit the file for you.)

3. Clear Local User Profiles

If the issue persists or only impacts a single user on a specific computer:

• Navigate to the Documents folder on the affected user’s computer and rename the Sage 100 folder (e.g., to Sage 100_OLD).
• Alternatively, log in via another admin account, navigate to User Maintenance > Preferences tab, and try toggling off the Automatic logoff option for that user.

Official Support Reference

For the original knowledge base article, additional details, and technical updates, view the full guide on the Sage Knowledgebase Solution Page.

As you probably know, Sage Intelligence is no longer billed monthly. They no longer have a monthly unlimited plan.

I had a client that was on this plan, and I had to update their Sage Intelligence keys. Here are some things that I found that I had to do. It was actually pretty simple.

I did not have to change their license key in Sage Intelligence. That key was automatically updated with the number of licenses that they purchased. It all seemed to update properly.

I found that I had to manually go through and remove, by right-clicking on the customer number in the upper left corner of License Manager, any of the old workstations that had been left in and were registered because it was previously an unlimited Sage Intelligence registration. Sage Intelligence now balked at that.

 My client had purchased three Report Manager licenses. What I did was I cleared out and made sure there were only three workstations showing up underneath that customer number in the License Manager as assigned to licenses. If you do not remove excess licenses, you’re going to get the message that shows down below. Plus, when you remove licenses, Sage Intelligence is going to require you to re-run the Perform registration as well.

Because the customer never had to worry about how many workstations were licensed, they never paid attention to how many workstations were assigned a license key. Remember, in Sage Intelligence, the licensing is different, and it’s a named user license.

Once I had all the licenses properly assigned (meaning I had purchased three report managers and only three were assigned), then I ran through and did the registration. That updated Sage with the proper licensing. Other users did not have to do this. I only had to do this on one workstation, and it flowed through to everybody.

I know that for 99.999% of you, you already know this. I’m just memorializing this for the 0.0001% like me, who don’t work with Sage Intelligence all that frequently and might log in and look for this someday in the future.

We recently had a meeting to discuss how third-party integrations (those add-ons your clients use) are shaping up for the switch to 64-bit Sage 100. Why is this important? Well, soon Sage may only issue Sage 100 upgrades at 64-bit.

This means that eventually, you’ll need to upgrade to 64-bit Sage 100, and that means making sure their integrations are compatible. We’re already tracking which integrations are ready for 64-bit, which ones aren’t, and which ones are still a question mark. The good news is that most popular integrations claim to be 64-bit ready. We even have a document that lists them!

But there’s a catch…

Even though an integration might work with 64-bit Sage 100, you might still need to reinstall it after upgrading. Here’s why:

• You can’t run 32-bit and 64-bit Sage 100 on the same machine. So, some of you might be thinking, “I’ll just upgrade my system to 32-bit first, then use the handy conversion tool to switch them to 64-bit.” Sounds easy, right?
• Not so fast! Some integrations need a fresh install after that conversion, even if they’re technically 64-bit compatible. And reinstalling one integration can trigger a domino effect, requiring you to reinstall all of them. Ouch! This can be a simple process or a major headache (and expense) depending on the integration.

What should you do?

• Talk to your ISVs. If you’re planning to use the 32-bit to 64-bit conversion tool, check with every integration vendor to see if their product needs to be reinstalled.
• Consider a server upgrade. In some cases, it might be easier to implement a new server to avoid compatibility headaches with Sage 100 32-bit and 64-bit on the same server ( which reported does not work ).

Key takeaway: 64-bit Sage 100 is the future. Start preparing now to ensure a smooth transition for your clients. Don’t get caught off guard by these integration quirks!

 

The full Sage 100 version 2024 was released in April 2024. The first product update for this version was released on July 18, 2024. This is typically when users begin considering their annual Sage upgrade.

Below is a summary of the top features that were added to Sage 100 as well as the features incorporated into the first Sage 100 2024.1 (Product Update 1).

Here’s a list of features included in Sage 100 2024, grouped by module

Sage 100 Desktop Changes

• New Resources button on Help tab: Provides access to Sage Community Hub, Knowledgebase, Product Documents, Sage University, and additional services.
• Updated Information Center page: Features updated links to Resource Center, Product Documents page, and more.

Global Changes

• Installation improvement: Detects 32-bit or 64-bit Windows version and defaults Sage 100 install accordingly.
• Demo data refresh (Phase 1): Updated inventory items and descriptions to use current industry terms.
• Automatic display of full extended item description: New option to suppress display in data entry tasks.
• Improvements to Delete and Change utilities: Enhanced accessibility and file checking process.
• Improved audit tracking: Expanded data tracking for vendors, customers, employees, and items.
• Print audit reports anytime: Reports can be printed when the main entity is in use.
• ALE Lookups: Search value no longer cleared when operand is changed.

Accounts Payable

• Vendor Date Established: New field added to show system date when vendor was created.
• 1099 Form fields for Vendor: Added W-9 Form on File check box and option to retain taxpayer ID/SSN for non-1099 vendors.

Inventory Management

• Delete Warehouses and Change Warehouses utilities: New tasks added to Utilities menu.
• Switch Views in Lot/Serial Inquiry: New button to switch column views in the list box.

Inventory Requirements Planning

• Regenerate IRP Data: Required for upgrades from Sage 100 2023.2 or earlier to apply schema changes and fixes.

Library Master

• Restricted Mode for Administrator Tasks: New option to limit user access during administrative tasks.
• Email Notification for Task Scheduler Jobs: Send notifications when jobs succeed or fail.
• Option to Process All Tasks in Task Scheduler: Allows processing of all tasks even if some fail.
• Field order changed in User Maintenance and User Settings: Reorganized into groups of similar options.
• Auto-Complete Search Index Automatically Updated: New option to update index when changes are made to records.

Paperless Office

• Report Setting display: Shows the setting used to print a report in viewer tasks.
• New [ReportSetting] token: Added to Electronic Delivery Message Maintenance.
• Option to Display PDF After Printing Report: New check box in Paperless Office Selection window.
• View Detail in Results of Electronic Delivery: New Detail button to view document sending details.
• Improvements in Error During Electronic Delivery: Resizable window and Copy Error Status to Clipboard button.
• Option to Ignore All Errors in Setup: New check box in Form Maintenance window.
• Improvement in Viewer Tasks: Selected log record now persists after clicking side bar buttons.
• Relink PDF Documents Utility: Added to update PDF location references for moved files.

Production Management

• Activity Code List: New button added in Activity Code Maintenance.
• Data Conversion: Module code changed from JT to PM.
• Include Materials From Option: New field in Cost Roll-Up Register.

Purchase Order

• Quick Close of Partially Received Purchase Orders: New option to easily close partially received orders.
• Received Status for Purchase Orders: New status added for received but not invoiced orders.

Return Merchandise Authorization

• View Applied Sales Orders: Enhanced visibility for multiple sales orders applied to an invoice.

Sales Order

• Option to Print Forms for Generated Back Orders: New field to automatically reset print options for back orders.
• Option to Display Ordered Quantity in Red: New preference to highlight quantities exceeding specified values.

Here’s what’s new in Sage 100 2024.1 ( Product Update 1 )

 Product update 1 for Sage 100 2024 was released on July 18, 2024. The product update includes a mix of big fixes as well as new features. Here’s a list of the new features included in Sage 100 2024.1, grouped by module.

Sage 100 Desktop Changes

• Updated Tour the Desktop Video: Access the latest features added to Sage 100 Desktop and learn how to customize your Desktop via the Tour the Desktop Video button on the Help tab.

Global Changes

• Microsoft SQL Server Installation Change: Sage no longer includes a Microsoft SQL Server Runtime Edition for installations using a Microsoft SQL Server database.

Accounts Payable

• 1099 Form Changes for Individuals: New fields (First Name, Middle Name, Last Name) added on the Vendor Maintenance Additional tab for 1099 Forms when Vendor Type is set to Individual.

Inventory Requirements Planning

• Explode Bill without Production Management Integration: Explode parent and component items on a multi-level bill even without integrating with the Production Management module.
• Consolidate Demands: Automatically consolidate demands for the same item when creating a work ticket or purchase order to stock.
• Option to Explode Phantom Bills: New check box in Inventory Requirements Planning Options to explode components of phantom bills.

Library Master

• Sage Connect Integration: Integrate Sage 100 with Sage Connect for a one-way push of data from Sage 100 to Sage Connect.

Production Management

• View Quantity Remaining in Materials Where-Used Inquiry: New column added to display the quantity required minus the quantity issued in the Materials Where-Used Inquiry window.

Sales Order

• Apply General Ledger Account to Credit Memo: New window when creating a sales order credit memo to apply either the general ledger sales account from history or the sales return account.