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Sage Support Hours To Standardize March 3, 2014

February 18, 2014 by Wayne Schulz

To better serve customers with multiple Sage integrated products, we are standardizing Sage Customer Support and Customer Service hours (including phone and chat) for the majority of Sage products across North America. Effective Monday, March 3, 2014, the standard hours will be 9 a.m. – 8 p.m. ET Monday through Friday, excluding holidays.

  • The only changes in hours (for phone and/or chat) include: Sage ERP X3, Sage 50 U.S. Edition, Sage Fixed Assets, Sage HRMS and U.S. Customer Service (changing to 9 a.m. – 8 p.m. ET); and Sage Timeslips (changing to 9 a.m. – 7 p.m. ET).
  • All other Sage products will not experience a change, either because they are already in-line with these new hours or they have unique business reasons to continue to provide Support during previously established operating hours, such as Sage Payment Solutions continuing to provide 24/7 support for merchants.
  • In addition, our new knowledgebase and Sage City are available for all Sage products 24/7.

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Filed Under: Sage 100 ERP Tagged With: support

About Wayne Schulz

Wayne Schulz is a Sage 100 Consultant located in Connecticut. He has worked with Sage 100 and Sage 100cloud ( Formerly Sage MAS 90 and MAS 200) since 1986 and provides advanced Sage 100 technical support to companies located in Connecticut, Massachusetts, Rhode Island, New York and throughout the United States. If you are experiencing an issue with Sage 100, and would like to schedule a support session - please request assistance here or call 833-724-3100.

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