I’ve had a few inquiries from users of MAS90 and MAS200 about the fee structure for Sage’s maintenance.
Sage offers three levels of maintenance for MAS90 and MAS200:
Bronze – no phone support , product updates only (required entry level plan to get upgrades or buy new modules or licenses)
Silver – 5 calls to Sage per year
Gold – Unlimited calls to Sage per year
More detail on the exact Sage plan benefits :
Pricing is as follows:
Sage is automatically invoicing any MAS90/200 customer who was on Silver last year as Gold this year.
Any customer who was on silver last year is automatically invoiced for Gold.
The reason for this is because with Silver this year, you don’t get unlimited support. Silver this year only gets you 5 cases. The pricing structure has also been modified.
There is no longer a flat fee of 1500(silver) or 2400(gold) for support.
It is now based on a percentage of SLP.
For instance: if a customer has a 10,000 dollar SLP, their maintenance/support would be calculated as follows:
Bronze: 18% or $1800
Silver: 20% or $2000
Gold: 25% or $2500
For more information please contact firstname.lastname@example.org