The Sage site lists five different support options for Sage ERP MAS 90 and 200. However it’s a bit misleading since on November 2010 Sage updated their MAS 90 and 200 support offerings. They whittled down the plans to three:
Bronze (aka Basic Maintenance)
Silver (Basic Maintenance plus 5 calls per year)
Gold ( Basic Maintenance plus unlimited support)
Gold Plan subscribers also are now entitled to what’s termed “upgrade planning assistance”. Sage support analysts assist you and your authorized Sage business partner during planning for your initial implementation and upgrades. This service is complete with a review of upgrade planning and system requirements, identification of third-party considerations, customization considerations, and troubleshooting.