You will soon (or may have already) receive notice from Sage about their new customer portal.

Sage is combining most of their their product support offerings under one common portal. This project (code named Atlas) is coming to completion with the addition of the Sage 100 ERP (formerly Sage ERP MAS 90 and 200) product group.

While the portal site may seem a little strange at first — I’ve compiled a list of quick tips (and links) that should help you get up to speed on accessing information.

More information will be added to these tips as I learn of them. Navigate to my 90 Minds Consulting Group for the details.

 

Sage Partner and Customer Portal Tips

Starting February 23, 2012 and extending through February 27, 2012 Sage will be upgrading their internal computer systems to a new portal code named Atlas.

This upgrade is designed to bring together different databases within Sage and ultimately make the process of searching for and locating data easier – especially as more customers use multiple Sage products.

Expect some delays and changes as this changeover progresses. New customer numbers may be issued in the coming days. Watch for email from Sage explaining the process of registering with your new customer number and accessing Atlas.

The notice posted on the Sage site explains this initial change over (customers on other product lines such as Accpac have already undergone this change):

 

Introducing the New Sage Partner and Customer Portals!

On February 27, 2012, Sage will be implementing a new internal business management system (also known as “Atlas”) that will unify your experience with Sage and allow you to access most information from a centralized location.

After February 23, 2012, all content on this site will become static, and no support cases may be entered. Starting on February 27, you will need to use two new Sage information portals. Partners will access a new Sage Partner information portal, and customers will access a new Sage Customer information portal, both to go live on or about February 27, 2012. (If you have questions while using these portals, you can call 800-253-1372, option 3.) More information about these two portals to come.