It’s looking as if Sage’s former knowledgebase (Serviceware)- which was replaced by their new customer and partner portal (Codename Atlas which is driven underneath by SAP) has gone off-line. Perhaps for good.
The former Serviceware driven knowledgebase had continued to informally be made available for quick Sage technical lookups via a web link which did not require a login. Sadly while this link is still live and you can query for technical issues – clicking on any of the results produces the “500 – Internal server error.” message depicted above.
This means future Sage knowledgebase inquiries need to go through the new SAP based Atlas portal which requires a user code and login for most content.
Expect an updated knowledgebase system from Sage in the near term when Sage will switch their knowledgebase from SAP to yet another Knowledge Management Solution, migrating away from SAP to a solution from Aptean (Knova,who also ironically acquired ServiceWare).
Sage Customer and Partner portal login page
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