Schulz Consulting 833-724-3100
Sage 100cloud Consulting
Sage has an old knowledgebase which is no longer updated with current support topics. However it’s quite useful for looking up older problem reports (and their resolutions).
A few weeks ago this online knowledgebase appeared to be down for the count. An eagle-eyed 90 Minds member just spotted that the Sage 100 ERP old knowledgebase is back albeit at a slightly different URL.
Link:
http://infosource.sagesoftwareonline.com/infasp/search.asp
It’s looking as if Sage’s former knowledgebase (Serviceware)- which was replaced by their new customer and partner portal (Codename Atlas which is driven underneath by SAP) has gone off-line. Perhaps for good.
The former Serviceware driven knowledgebase had continued to informally be made available for quick Sage technical lookups via a web link which did not require a login. Sadly while this link is still live and you can query for technical issues – clicking on any of the results produces the “500 – Internal server error.” message depicted above.
This means future Sage knowledgebase inquiries need to go through the new SAP based Atlas portal which requires a user code and login for most content.
Expect an updated knowledgebase system from Sage in the near term when Sage will switch their knowledgebase from SAP to yet another Knowledge Management Solution, migrating away from SAP to a solution from Aptean (Knova,who also ironically acquired ServiceWare).
Sage Customer and Partner portal login page
Looking for the URL to login to Sage’s customer or partner portals? Remembering the full URL isn’t too difficult.
Customers = https://customers.sagenorthamerica.com
Partners = https://partners.sagenorthamerica.com
However if you want a simplified single page that shows the logins to the various portals – try this page which Sage created to consolidate some of the login information:
I’m happy to make available a special connection to a Sage 100 shared knowledgebase that we are growing within Evernote.
Evernote is a multi-platform (both desktop and mobile) software solution which allows for taking notes that are synchronized and shared with other users. These notes may be text only or they can include images and PDF and other types of document files. As part of the organizing process Evernote indexes all files and allows for you to search inside of them.
Because Evernote works so well across multiple platforms we’ve decided to adopt it for keeping track of shared knowledge articles.
During the Sage 100 ERP upgrade or support process we are constantly adding knowledge articles that explain the way that a particular issue was resolved. As of now we have 90 articles and expect that we’ll triple that number by year end.
Read up on the use of Evernote – here – take a quick peek at a sample of a few support articles here – and if you are a subscriber to our Schulz Consulting Access Agreement – simply send your email address to wayne@s-consult.com and we’ll share a link to our full Evernote Sage 100 ERP Knowledgebase.
If customers are having issues getting access to their portal accounts or need login information they can either call the number below (varies by product line) or email customer.portal@sage.com. They will need their Sage account number.
The primary contact for each customer account was emailed login information back in March/April.
Sage 100 ERP (MAS 90 and 200) Contact Numbers
Customer Support 800-865-3611
Sales 866-530-7243
Customer Portal 800-865-3611, option 4
Sage 300 ERP (Accpac) Contact Numbers
Customer Support 800-253-1372
Sales 800-945-8007
Customer Portal 800-253-1372, option 3
Sage 500 ERP (MAS 500) Contact Numbers
Customer Support 800-944-5481, option 2
Sales 800-944-5481, option 1
Customer Portal 800-944-5481, option 2 then option 4