Schulz Consulting is now active on the new Google Wave service that’s presently in a limited preview release.

Google Wave is the next step beyond email. It allows for real time group conversations where every participant can view a complete history of the discussions. Simple email exchanges often omit large parts of conversations to anyone not on the email distribution list.

Future uses of Google Wave may involve collaborating on workarounds for software issues, real time seminars where participants can comment and add to the topics as well as technical support tracking where more than one company contact could have access to a complete history of the items that have been discussed.

Because Google Wave is in a limited testing preview you must first request an invitation from Google to participate (request).

If you are already on Google Wave you may connect to Wayne Schulz via wayneschulzct@googlewave.com

Users of Microsoft Vista have another support resource to turn to when they have questions about the latest operating system.

Microsoft Vista Answers combines community (discussion), frequently asked questions and search into one self-help portal.

The service is presently in beta and as with almost everything Microsoft based, you’ll need a Windows Live ID to login and do anything useful like post a question.

This would be wonderful if it could also be expanded to some of Microsoft’s other product lines and be kept free of spam and other malicious content.

Apparently user to user community message boards supplemented by vendor support is the wave of the future for technical support. I would not be surprised if one day over 90% of all support was rendered via an online self-service portal such as this with the remaining 5% delivered as premium priced custom support.

Link: Windows Vista Answers

Schulz Consulting providing MAS 90 and MAS 200 support and collaboration via Google Wave

Microsoft Vista Answers (beta) – One stop technical support combines community, Wiki and FAQ

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