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Microsoft Vista Answers (beta) – One stop technical support combines community, Wiki and FAQ

December 24, 2008 by Wayne Schulz

Users of Microsoft Vista have another support resource to turn to when they have questions about the latest operating system.

Microsoft Vista Answers combines community (discussion), frequently asked questions and search into one self-help portal.

The service is presently in beta and as with almost everything Microsoft based, you’ll need a Windows Live ID to login and do anything useful like post a question.

This would be wonderful if it could also be expanded to some of Microsoft’s other product lines and be kept free of spam and other malicious content.

Apparently user to user community message boards supplemented by vendor support is the wave of the future for technical support. I would not be surprised if one day over 90% of all support was rendered via an online self-service portal such as this with the remaining 5% delivered as premium priced custom support.

Link: Windows Vista Answers

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Filed Under: Technology Tagged With: knowledgebase, microsoft vista answers, Wayne Schulz

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About Wayne Schulz

Wayne Schulz is a Sage 100 Consultant located in Connecticut. He has worked with Sage 100 since 1986 and provides advanced support to companies located throughout the United States. If you are experiencing an issue with Sage 100 and would like to schedule a support session - please request assistance here or call 860-657-8544.

Comments

  1. Microsoft Consultant says

    January 17, 2009 at 12:36 am

    It is surprising to me that no one has combined these facets before. Kudos to Microsoft for doing this – it should lead to a better user interface and make it easier for people to find answers to their questions.

  2. Microsoft Consultant says

    January 17, 2009 at 12:36 am

    It is surprising to me that no one has combined these facets before. Kudos to Microsoft for doing this – it should lead to a better user interface and make it easier for people to find answers to their questions.

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