Starting February 23, 2012 and extending through February 27, 2012 Sage will be upgrading their internal computer systems to a new portal code named Atlas.
This upgrade is designed to bring together different databases within Sage and ultimately make the process of searching for and locating data easier – especially as more customers use multiple Sage products.
Expect some delays and changes as this changeover progresses. New customer numbers may be issued in the coming days. Watch for email from Sage explaining the process of registering with your new customer number and accessing Atlas.
The notice posted on the Sage site explains this initial change over (customers on other product lines such as Accpac have already undergone this change):
Introducing the New Sage Partner and Customer Portals!
On February 27, 2012, Sage will be implementing a new internal business management system (also known as “Atlas”) that will unify your experience with Sage and allow you to access most information from a centralized location.
After February 23, 2012, all content on this site will become static, and no support cases may be entered. Starting on February 27, you will need to use two new Sage information portals. Partners will access a new Sage Partner information portal, and customers will access a new Sage Customer information portal, both to go live on or about February 27, 2012. (If you have questions while using these portals, you can call 800-253-1372, option 3.) More information about these two portals to come.