Sage 100 2018 Paperless Email Delivery Problems?

November 1, 2021 by Wayne Schulz

Sage 100 version 2018 users may experience problems sending email forms such as invoices or statements through Paperless Office. This issue can be sporadic or it may cause a complete shutdown of email delivery. The root cause is the lack of support for TLS 1.2+ by the 2018 ( and earlier ) versions of Sage 100.

Sage 100 v2018 uses TLS 1.0 which is an outdated protocol no longer accepted by many email providers. Versions 2019 and higher of Sage 100 provide support for TLS 1.2 and therefore won’t experience this type of error.

On November 3, 2021, Sage released a patch for Sage 100 version 2018.x which enables the use of TLS 1.2 when communicating with email servers.

Sample Sage 100 Paperless Delivery Error Message

If your email delivery fails you due to incompatible TLS levels you will see the following as part of your error message.

Connection closed by server.
Failed to read beginning of SSL/TLS record.
Failed to read incoming handshake messages. (1)
Client handshake failed.
Failed to establish TLS connection.
–SMTP_Connect
Failed to connect to SMTP server.
Failed.
–VerifySmtpLogin
–ChilkatLog

How Can I Fix Sage 100 Paperless Email Delivery Issues?

The most complete way to resolve Paperless Office email delivery issues with Sage 100 2018 is to update to Sage 100 v2021 which includes both TLS 1.2 support as well as OAuth (Open Authorization): This new option ( available for subscription versions of Sage 100 only ) is an open standard authorization protocol used to grant access using access tokens instead of sharing a user name and password.

Update – Sage released LM6026T on 11-3-2021. It may resolve this issue for those users on Sage 100 2018 as it adds the ability to use TLS 1.2 with email servers.

What If We Can’t Upgrade Sage 100 Right Away?

If you cannot upgrade your Sage 100 to the latest release there are several options available to restore the ability of your Sage 100 v2018 email capabilities.

SMTP2GO – External SMTP Email Server

The easiest way to resolve this issue is by using a third-party SMTP service like smtp2go. These types of services charge a fee for the flexibility of configuring their SMTP server to accept external email and many won’t require a specific level of TLS.

With an external SMTP server, you’ll swap in the external server’s address and configure Sage 100 to send all email

SMTP Relay Using An Office 365 Connector

SMTP relay lets Microsoft 365 or Office 365 relay emails on your behalf by using a connector that’s configured with your public IP address or a TLS certificate.

Follow these instructions to create an SMTP relay if you are using Office 365.

Wait For A Sage Patch for Sage 100 2018

Sage has indicated they are working on a patch for Sage 100 2018. This is likely the only version that will receive a patch and even with the patch to allow for TLS 1.2 compatibility the version 2018 release still lacks OAuth which may soon be required to connect an email to Microsoft Office 365.

The issue that many on older versions of Sage 100 have experienced underscores the importance of remaining current on Sage 100. If you have not updated we recommend doing so as soon as practical and adopting version 2021 or higher for maximum compatibility with future technology.

Sage 100 Paperless with Gmail and Less Secure Apps

November 17, 2020 by Wayne Schulz

We just ran across an instance where a customer using Sage 100 2020.x and paperless office for electronic delivery of statements was suddenly having their Google Workspace ( aka G-Suite or Gmail ) email account login and password rejected.

It’s important to note that this customer was NOT using two-factor authentication with Google. If they were to use two-factor this issue likely would have been resolved by using an app-specific password ( only available to those with two-factor enabled).

Just one month ago we thought we’d resolved this issue by enabling less secure applications within their Google email.

Google has begun tightening their security protocols for what they term less secure apps. Essentially these are apps which require you to enter in your Google credentials as opposed to using a more secure authentication which might grant access to only a portion of your Google account such as only email or only calendar access.

You can read more about Google’s less secure apps policy here.

It appears that while you can enable access for less secure apps, Google will periodically disable that access should the app not login for an undefined period of time.

This is apparently what was happening as our customer only printed statements every 30 days.

The resolution to the rejected login from within Sage 100 paperless office was to once again enable less secure apps from the Google account.

Email Scam Warning: Beware Of Friends Claiming To Be Trapped Overseas Needing Quick Money

October 10, 2012 by Wayne Schulz

This morning I awoke to the email below in my inbox. I immediately suspected that it was a scam because:

It was from someone who I did not know well enough to be asking me for money
The person claimed that their credit cards were stolen and they were being told by the hotel that they must settle their room charges before departing. Now I don’t know about you but it’s been a good 10 to 20 years since I’ve been to a hotel where they did not keep my credit card on file. In many cases the charges are even prepaid.

How does this scam work?

Someone’s email account is hacked – usually by tricking them into a bogus (but official looking) site that prompts them to enter their user name and password for their email account. This is quite often done in “pfishing” emails that seem valid but their intent is to steal your user name and password.

Once the email login and password has been stolen the hacker has full access to send out emails to anyone in the address book. Since these contacts likely know each other it’s far more likely that a hack of this type might work on at least one or two unsuspecting friends.

Here’s The Email That Was Sent

From: xxxxxx
Date: Wed, Oct 10, 2012 at 7:24 AM
Subject: Awful Ordeal……xxxxxx (friend’s name)
To: Undisclosed recipients

Hello,

This message may be coming to you as a surprise but I need your help. Few days back we made an unannounced vacation trip to London, United Kingdom. Everything was going fine until last night when we got mugged on our way back to the hotel, all cash and credit card were stolen off us but luckily for us we still have our passports with us.

I’ve been to the Embassy and the Police here but they’re not helping issues at all they asked us to wait for 3 weeks but we can’t wait till then and our flight leaves in few hours from now but we’re having problems settling the hotel bills and the hotel manager won’t let us leave until we settle the hotel bills, Dealing with foreign authorities here is extremely frustrating, It would take us about 24 hours to get everything straighten out before we could leave, we are freaked out at the moment…I really need your financial assistance.

Please let me know if you could help us out financially?

What The Scammer Hopes Happens

The scam relies on you knowing the person who sent the email. They hope you will reply back (remember the scammer is in control of the email account) and at that point you’ll likely be given instructions to wire transfer funds urgently overseas.

If you do transfer funds – expect that will be the last you ever see of the money.

Your best bet is to contact your friend immediately by phone (do not reply to the compromised email) and verify the information.

Sage ERP MAS 90 and 200 Customer Newsletter

October 10, 2011 by Wayne Schulz

Did you know that Sage publishes a semi-regular email newsletter for Sage ERP MAS 90 and 200 customers? You can read this from within your MAS 90 or MAS 200 launcher – or if you prefer you can follow the link below to view the newsletter online.

It appears that the newsletter for September/October 2011 has yet to be published however this August issue has a good overview of the features to be expected in Sage EPR MAS 90 and 200 v4.5 which was released to new customers on September 8, 2011 and will ship shortly to existing customers and partners.

Want to stay updated on all the latest MAS90 news? Subscribe to the Schulz Consulting email newsletter and every Tuesday we’ll send a summary of all the newest items on our web site. Click here to subscribe to the Schulz Consulting newsletter.

Sage July / August 2011 MAS 90 and 200 Customer Newsletter