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Sage Releases Paperless Driver Update To Resolve Error -30 and Prompting for PDF Location in Sage 100 v2019+

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Sage just released an important update for users of Sage 100 Paperless Office. This update is available for Sage 100 2019, Sage 100 2020, and Sage 100 2021.

After Windows updates users may have seen errors such as:

  • Sage 100 PDF Converter prompts for a path to create the PDF
  • Sage 100 opens a “Output File Name” window and suggests a file name of “Crystal Reports – .pdf” when printnig to Paperless PDF
  • Sage 100 prompts for ‘File name’ when printing to Paperless Office
  • Sage 100 Paperless Office displays “Save As” window to create PDFs
  • Sage 100 Paperless Office (Sage 100 PDF Converter) stops responding when trying to create PDF
  • No response when printing to Paperless Office (Journals & Registers, Forms, Reports)
  • Receive message “PDF document was not created successfully”
  • Receive “Printer not activated -30” error message when printing to Paperless Office or creating PDFs via Paperless Office

It seemed that Microsoft Windows updates were updating the AMYUNI PDF driver to a version that was causing Sage to report either a Printer Error -30 or prompt for a location to save the paperless office documents.

Both of these issues were the result of Windows Updates. To resolve this Sage have updated the AMYUNI PDF driver to a version which shouldn’t continue to be modified by Windows updates.

To download the fix please visit the Sage knowledgebase here.

Sage 100 Paperless Issue: Printer not activated, error code -41 or Printer not activated, error code -30

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We are receiving calls from Sage 100 users who observe an error while attempting to print from Sage 100. In many cases, the company is making use of Sage’s paperless office feature which allows for printing of journals, registers, reports, and forms to a PDF file.

The error messages are typically one of the following:

  • Error Code -41
  • Error Code -30
  • Unable to process the lockfile
  • Printer not activated
  • Cannot create PDF
  • PDF not created successfully
  • Prompt for location to save PDF

The cause of this error is frequently a Windows update replacing or modifying the driver used for the paperless functionality – AMYUNI – to either an incompatible version or remove some key registry folders which can result in this error.

The fastest way to correct paperless errors is to reinstall the paperless driver to the affected computer(s).

In order to reinstall the paperless driver, you must be logged into Windows as a user who is a member of the local Windows administrator group on the computer you are reinstalling.

From the Sage 100 main menu select File – Run and type in PL_AdvancedOptions_UI

From the resulting dialog box you can uninstall the drivers and then click install and test

If the above steps work you should see a successful test during #3 which will be a pdf appearing on your screen with a success message.

Below is a short video from Sage support which illustrates the above steps to reinstall the paperless office driver for Sage 100.

Printer not activated, error code -41 when printing to Sage 100 Paperless Office

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amyuni

If you’re receiving an Error Code -41 when printing to paperless office through Sage 100, please check that someone hasn’t manually updated the Amyuni PDF drivers.

Presently Sage 100 uses version 500 of the driver. If someone downloaded and applied Amyuni 550 then that may be the reason for your error message.

To fix:

  1. Open Devices and Printers
  2. Right Click on Sage 100 PDF Converter
  3. Select Printer Properties
  4. Open Advanced tab and select Amyuni Document Converter 500

Paperless Office Setup Tips: Ports, Lockfiles

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When setting up paperless office – set the printer port (typically the install points it to NULL or LPT1) to SAGE.

When setting up paperless office – turn off the use of lock files via:

File
Run
PL_AdvancedOptions_UI

Note: This has to be done for every company as it is COMPANY SPECIFIC

The lock file use is only needed if you happen to be running other non-Sage instances of the Amyuni application running on your system.

If you are making this change AFTER experiencing issues with lock files – you may also have to go into the registry and remove both the jobs and lock files folders.

USE EXTREME CAUTION. We are not responsible for damage resulting from changes to the system registry which render your system unusable or unstable. These are usually steps best performed by an IT professional.

How To Delete Jobs and Locks folders from the Sage PDF Converter key in the Windows registry. It is only necessary to remove these from the location in the Registry specified here:

  1. On the Windows Start menu, click Run.
  2. In the Open field, enter Regedit and click OK.
  3. Expand the HKEY_CURRENT_CONFIG key using the Plus symbol
  4. Expand the Software Key
  5. Expand the Sage PDF Converter Key
  6. Locate the following folders (if they exist):
  7. Jobs
  8. Locks
  9. Expand the Jobs folder, and delete any subfolders.
  10. Note: Subfolders may prevent the Jobs folder from being deleted.
  11. Delete the Jobs and Locks folders.

 

For Terminal Server and Multi User Systems:

  1. Go to Devices and Printers in Windows
  2. Remove any “Redirected” Sage PDF Converters. These will normally say something to the effect of Sage PDF Converter (Redirected) or Sage PDF Converter (From Session 9)
  3. Ensure there is only one Sage PDF Converter located in Printers and Faxes, and make sure it is not redirected.
  4. On the Windows Start menu, click Run.
  5. In the Open field, enter Regedit and click OK.
  6. Expand the HOTKEY CURRENT CONFIG key using the Plus symbol
  7. Expand the Software Key
  8. Ensure that the Sage PDF Converter key is present and has 39 values associated with it. If there are no values or if there is only one value that shows “REG_SZ”, Uninstall then Reinstall the Sage PDF Converter on the Terminal Server.

Other resources:

 

Five ways to install the Sage 100 ERP (formerly Sage ERP MAS 90 and Sage ERP MAS 200)  Paperless Office Converter

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Schulz Consulting
Connecticut Office
Phone: 860.931.9363
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Available remotely nationwide.
We are a local branch of DSD Business Systems Connecticut.