When setting up paperless office – set the printer port (typically the install points it to NULL or LPT1) to SAGE.
When setting up paperless office – turn off the use of lock files via:
File
Run
PL_AdvancedOptions_UI
Note: This has to be done for every company as it is COMPANY SPECIFIC
The lock file use is only needed if you happen to be running other non-Sage instances of the Amyuni application running on your system.
If you are making this change AFTER experiencing issues with lock files – you may also have to go into the registry and remove both the jobs and lock files folders.
USE EXTREME CAUTION. We are not responsible for damage resulting from changes to the system registry which render your system unusable or unstable. These are usually steps best performed by an IT professional.
How To Delete Jobs and Locks folders from the Sage PDF Converter key in the Windows registry. It is only necessary to remove these from the location in the Registry specified here:
- On the Windows Start menu, click Run.
- In the Open field, enter Regedit and click OK.
- Expand the HKEY_CURRENT_CONFIG key using the Plus symbol
- Expand the Software Key
- Expand the Sage PDF Converter Key
- Locate the following folders (if they exist):
- Jobs
- Locks
- Expand the Jobs folder, and delete any subfolders.
- Note: Subfolders may prevent the Jobs folder from being deleted.
- Delete the Jobs and Locks folders.
For Terminal Server and Multi User Systems:
- Go to Devices and Printers in Windows
- Remove any “Redirected” Sage PDF Converters. These will normally say something to the effect of Sage PDF Converter (Redirected) or Sage PDF Converter (From Session 9)
- Ensure there is only one Sage PDF Converter located in Printers and Faxes, and make sure it is not redirected.
- On the Windows Start menu, click Run.
- In the Open field, enter Regedit and click OK.
- Expand the HOTKEY CURRENT CONFIG key using the Plus symbol
- Expand the Software Key
- Ensure that the Sage PDF Converter key is present and has 39 values associated with it. If there are no values or if there is only one value that shows “REG_SZ”, Uninstall then Reinstall the Sage PDF Converter on the Terminal Server.
Other resources:
