We are receiving calls from Sage 100 users who observe an error while attempting to print from Sage 100. In many cases, the company is making use of Sage’s paperless office feature, which allows for the printing of journals, registers, reports, and forms to a PDF file.
The error messages are typically one of the following:
- Error Code -41
- Error Code -30
- Unable to process the lockfile
- Printer not activated
- Cannot create PDF
- PDF not created successfully
- Prompt for a location to save PDF
The cause of this error is frequently a Windows update replacing or modifying the driver used for the paperless functionality – AMYUNI – to either an incompatible version or remove some key registry folders, which can result in this error.
The fastest way to correct paperless errors is to reinstall the paperless driver on the affected computer(s).
To reinstall the paperless driver, you must be logged into Windows as a user who is a member of the local Windows administrator group on the computer you are reinstalling.
From the Sage 100 main menu, select File – Run and type in PL_AdvancedOptions_UI
From the resulting dialog box, you can uninstall the drivers and then click install and test
If the above steps work, you should see a successful test during #3, a pdf appearing on your screen with a success message.
Below is a short video from Sage support that illustrates the steps to reinstall the paperless office driver for Sage 100.
Sage has a helpful knowledgebase article – What are the 5 methods to install the Sage PDF Converter which provides additional options for installing the Sage PDF Converter.
The Sage PDF Installation incorporates three elements:
NOTE: User Account Control (UAC)may prevent the installation of the Sage PDF Converter. It is recommended that Windows 7 and Server 2008 Operating Systems disable this feature temporarily, then reboot prior to trying any installation method. Enable UAC after installation is complete and able to create Paperless Office PDFs
- Installation of the “Sage PDF Converter” Printer object in Windows
- Establishment of the Registry Entry under HotkeyCurrentConfig/Software/Sage PDF Converter
- Establishment of the CDINTF300.dll (Driver) to Windows/System32 (32 bit Operating Systems) or Windows/SysWow64 (64 bit Operating Systems)
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