Sage Intelligence Not Compatible with the 64-bit version of Sage 100 2021

May 24, 2021 by Wayne Schulz

Sage 100 version 2021 for the first time is available in both 32-bit and 64-bit versions. The difference between the versions is largely for compatibility with applications that might integrate to Sage 100 and require 64-bit technology.

There does not at this time appear to be much reason to install the 64-bit version and I expect most users wil upgrade to the 32-bit release. And it’s worth noting that you cannot install both the 32-bit and 64-bit versions on the same computer. Sage offers a conversion utility for version 2021 users who may need to switch to ( or from ) the 64-bit Sage 100 version.

However, it bears note that should you decide to install the 64-bit version of Sage 100 that you review the 2021 Integrated Solutions Compatibility Matrices ( ISCM ) .

The latest ISCM for Sage 100 2021 notes that Sage Intelligence reporting does not support the 64-bit version of Sage 100 although it does support either 32-bit or 64-bit versions of Microsoft Excel ( desktop only ).

Review the most current Integrated Solutions Compatibility Matrix for Sage 100 version 2021 on the Sage website here.

As of May 2021 Sage 100 versions 2019, 2020 and 2021 are officially supported by Sage.

Free Webinar 8/12/20: Creating Dashboards Using Sage Intelligence Reporting

August 10, 2020 by Wayne Schulz

Join Sage on Wednesday, August 12, 2020 for a free webinar spotlighting how you can use Sage Intelligence Reporting to create dashboards for viewing your Sage 100cloud data.

This one-hour session will also be made available as a recording so even if you can’t attend on Wednesday, sign up and you’ll receive a copy of the recording.

Can’t Save Sage Intelligence Repository Path (Resolved)

March 14, 2019 by Wayne Schulz

On a recent Sage Intelligence implementation I was suddenly unable to save an updated repository location.

The repository for Sage Intelligence

Make sure the user has full rights to the following location:

c:\ProgramData\Sage Software\SageMASIntelligence52\

The config.ini in this folder maintains the licensing for the workstation

If you are on a Terminal Server then you’ll need to ensure everyone has access to this folder or you may see a prompt to enter the repository which will never save and keeps prompting.

Sage Intelligence Financial Reporting – September 12-13, 2018 – Save 20%

August 18, 2018 by Wayne Schulz

Save 20% on this two day Sage Intelligence report writing course with code DIVEIN2018C.

Offered by Sage this two day off-site course reviews the following Sage Intelligence skills:

Create financial reports using drag-and-drop Report Designer
Use the Report Designer Task Pane
Change the financial reporting structure using Reporting Trees
Automatically distribute and post reports
Consolidate the data in multiple company databases into a single financial

report

More information on Sage University ( SageU) website – here

Sage 100 – Sage Intelligence Registration Error – Authorisation Failed please check that your password is correct

July 20, 2016 by Wayne Schulz

If you are installing Sage Intelligence for Sage 100 and receive the following error:

The update server returned an error. It may be that the server is experiencing problems. Either try again later or contact support. The error was –

[[ERROR]: Authorisation Failed please check that your password is correct. ].

This is often related to the way that Sage assigned account numbers to older customers which resulted in an account number change but the Sage Intelligence serial number still has the old account number embedded. We’ve found this can cause errors when initially registering through the Sage Intelligence License Manager.

There’s a quick fix.

Example:

Customer account number from Sage : 400XXXXXXX

Serial Number (Unlock Key) for Sage Intelligence: v99XXXXXXXX_G9WCLIG

Instead of using the 400XXXXXXX as the Account Number (which is what Sage shows in their online database as the customer number) , use the 99XXXXXXXX which is embedded in the serial number (Unlocking Key). In most cases this will work and the error disappears.

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