Sage 100 Version 2021 Freezing Upon Startup ( or Randomly )?

May 26, 2021 by Wayne Schulz

I’ve been working with Sage 100 version 2021 since shortly after it was released in April 2021. Installation was smooth with no issues. However, I have found one nagging problem and I think it’s environmental and not a Sage 100 v2021 bug.

During startup on my laptop I notice Sage 100 2021 Standard eventually froze with a “not responding” message in the title bar about 100% of the time.

In some cases this occurred immediately upon startup. In others it would be 3 to 5 minutes before the system froze.

At first, I thought the issue might be the adoption of Microsoft’s Edge browser technology for embedded web views. So I changed the default browser on my laptop to Edge. This didn’t resolve the freezes.

Eventually I noticed that the local Sage 100 folder used to maintain local user preferences for Sage 100 Standard was synchronizing through Microsoft One Drive.

I had installed One Drive previously and am using the option to synchronize desktop folders – Documents, Downloads, etc – between multiple computers logged into my Microsoft account.

This synchronization of the Documents folder which is where Sage stores a “Sage 100” folder to hold various local files was apparently causing a conflict. Once I disabled the synchronization of the “Sage 100” folder ( from within the Documents folder ) then all my issues with lockup’s and freezing with Sage 100 2021 Standard disappeared.

I found the easiest way to determine if the Documents folder is being synchronized is to open Windows Explorer and then right-click on the Documents folder and select properties.

If you see “One Drive” as part of the path to the Documents folder then you should review whether One Drive is being used to synchronize your Documents folder. If so, remove the Sage 100 folder from the synchronization and this freezing issue should cease.

I don’t have enough information to know whether all versions of One Drive ( Home, Business ) will impact Sage in the same way. The above was also only observed on Sage 100 Standard and it is unknown if this issue will occur on the Sage 100 v2021 Advanced or Premium versions.

It does not appear that this issue occurs with earlier releases of Sage 100. Changing other options on the One Drive sync also did not appear to resolve the issue ( Un-check Files On-Demand within the One Drive application, Selecting “Always keep on this device” for folders in Windows Explorer ).

If I find any additional or better information I will update this post.

Sage Intelligence Not Compatible with the 64-bit version of Sage 100 2021

May 24, 2021 by Wayne Schulz

Sage 100 version 2021 for the first time is available in both 32-bit and 64-bit versions. The difference between the versions is largely for compatibility with applications that might integrate to Sage 100 and require 64-bit technology.

There does not at this time appear to be much reason to install the 64-bit version and I expect most users wil upgrade to the 32-bit release. And it’s worth noting that you cannot install both the 32-bit and 64-bit versions on the same computer. Sage offers a conversion utility for version 2021 users who may need to switch to ( or from ) the 64-bit Sage 100 version.

However, it bears note that should you decide to install the 64-bit version of Sage 100 that you review the 2021 Integrated Solutions Compatibility Matrices ( ISCM ) .

The latest ISCM for Sage 100 2021 notes that Sage Intelligence reporting does not support the 64-bit version of Sage 100 although it does support either 32-bit or 64-bit versions of Microsoft Excel ( desktop only ).

Review the most current Integrated Solutions Compatibility Matrix for Sage 100 version 2021 on the Sage website here.

As of May 2021 Sage 100 versions 2019, 2020 and 2021 are officially supported by Sage.

What’s New In Sage 100 2021

April 21, 2021 by Wayne Schulz

Sage today released the latest version of Sage 100. This update includes security enhancements, expanded AP check number size ( 10 characters), support for Oauth for emailing through Paperless Office, an optional 64-bit version and over 20 more enhancements.

A brief look at the new features is available from the document below.

Whats-New-2021.0-Final Download

Download the more detailed Sage 100 2020 Customer Upgrade Guide:

Sage-100-v2021-UpgradeGuide Download

Sage Sets April 21, 2021 Partner Preview Of Next Sage 100 Release

April 20, 2021 by Wayne Schulz

Sage is advertising a partner-only preview for their next release of Sage 100 – version 2021.

According to the email:

Sage 100 v2021 offers customers 29 new features, including security and communications enhancements, to improve record keeping capabilities, expand email options, and much more!

What’s New in Sage 100 v2021 Webinar

Partners can join this webinar scheduled for Wednesday, April 21, 2021, at 1 pm ET by registering online here.

Once released you should see additional what’s new documentation available at the Sage 100 Document Site.

After Sage 100 version 2021 is released you should expect most ISV solutions ( integrations ) to be made available within 45 days.

Product update 1 for Sage 100 2021 should be released by the end of June 2021.

According to the email:

What’s New in Sage 100 v2021 Webinar

Contact Us