As of October 1, 2019 the following Sage 100cloud versions are eligible for support directly from Sage.
Depending upon the Sage 100cloud version ( these dates also apply to the Sage 100 perpetual license) the level of support varies.
There Are Four Primary Types of Sage 100cloud Support:
Product Updates – Self-instlling bundle of fixes as well as some feature enhancements. These are typically issued on a regular basis throughought the year.
IRD – Interim Release Download – a special annual update which readies the verison of Sage 100cloud for year-end tax processing ( Accounts Payable and Payroll ) – expected release date mid-December 2019
Hot-Fixes – typically quick fixes which are issued urgently to fix a problem when the fix can’t wait until the next product update or when the version may not be eligible for product updates but is eligible for hot-fix.
Phone Support – the longest running support benefit is phone support which allows those with a Sage Business Care plan to call Sage directly.
The official Sage chart outlining the Sage 100cloud product versions which they suppport is available here.
Sage 100cloud Supported Versions – 10/1/2019
Product Updates, IRD, Hot-Fixes & Phone Support
Sage 100 2019
IRD, Hot-Fixes & Phone Support
Sage 100 2018
IRD & Phone Support
Sage 100 2017
If you are using Payroll with Sage 100cloud, this is the last year that Sage 100 2017 will be eligible for payroll updates coming into the 2019 year-end.
Users of the updated Payroll 2.x will want to update to version 2.2 ( expected mid-December 2019 release date ) which will be required for processing payroll taxes for 2019.