Sage ERP MAS 90 and 200 5.0 will contain a new integration with Sage Exchange. Sage Payment Solutions created this integration to streamline credit card processing across the entire Sage product portfolio. As part of this implementation, credit card numbers will no longer be stored within Sage ERP MAS 90 and 200. Instead they will be stored in the Sage Exchange Vault.

With the introduction of Sage Exchange in Version 5.0, the integration to PC Charge Payment Server will no longer function because it requires that credit card numbers be stored within the ERP system.

Sage Payment Solutions will be the only supported credit card processor for the Sage ERP MAS 90 and 200 product line.

In anticipation of the version 5.0 release, please note the following:

Effective November 1, 2011, Sage will no longer offer the Credit Card Processing powered by PC Charge Payment Server module for new customer sales.
For existing customers who wish to continue using PC Charge until their existing credit card processing provider contract expires, supported versions of Sage ERP MAS 90 and 200 will continue to work with PC Charge. This includes version 4.5.
PC Charge version 5.9.3 will be the last version tested by Sage for compatibility with Sage ERP MAS 90 and 200. While subsequent versions of PC Charge may continue to work, they will not be validated as compatible by Sage.
As has always been the case, requests for customer assistance for PC Charge should be directed to VeriFone. If a customer purchased PC Charge from Sage within the last 12 months, their purchase included an initial 12 months of VeriFone technical support. If they purchased PC Charge over a year ago, they will need to renew their support agreement directly with VeriFone. VeriFone offers two support plans:
Telephone support plus software maintenance: $229 annual fee
Telephone support only: $139 annual fee. If this plan is selected, there is a $120 fee per upgrade for any subsequent releases of PC Charge.
Customers should contact Lela Reeves at VeriFone by telephone at: 912-527-4576 or by email at: Lela_Reeves@verifone.com to renew their PC Charge support agreement if necessary.
Sage will discontinue telephone support for all versions of the Credit Card Processing powered by PC Charge Payment Server module as of December 31, 2012. Until then, Sage will continue to provide telephone support for the Credit Card Processing powered by PC Charge module, while VeriFone must be contacted for any support for the PC Charge Payment Server application.

Sage Contact:
Rob Ullmann
Account Executive
Sage
Sage Payment Solutions
978-232-0240
978-808-2343(cell)
720-834-1777(efax)
Rullmann@SagePayments.com

www.sagepayments.com

We can assist you in setting up the new Sage Exchange integration to your Sage ERP MAS 90 or MAS 200. For more information:

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Today I had a client who lost both the MANAGER and SYSTEM passwords for their Verifone PC Charge credit card processing. This is the server software that integrates to MAS 90 and MAS 200 and provides credit card processing.

OBSERVATION: In many cases a better credit card processing solution is Sage Payment Solutions. Clients have found the rates are competitive. But what many people don’t realize (and it’s a BIG bonus) is that if you use Sage’s Payment Solutions you can also implement the embedded credit card processing as opposed to having to load and maintain a separate PC Charge system (My contact at Sage Payment is Rob Ullman – rullmann@sagepayments.com).

However this post is about recovering a lost PC Charge password – so here’s how. Unfortunately it requires a call to Verifone ((877) 659-8981 ) and using one of your support cases.

TIP: I strongly recommend that you subscribe to the VERIFONE support plan (cost of $139 per year) or you must first call into Sage technical support (which unless your issue is a connection to MAS problem will be a complete waste of time in my experience). All that Sage will do is spend an hour troubleshooting followed by another hour trying to figure out who to call at Verifone. Skip this time wasting effort in frustration and just pay VERIFONE the $139 and then you can call direct and skip the cumbersome middleman. Obviously if you have a problem connecting Sage MAS to PC Charge then start with Sage first — however if your issue is with PC Charge (setup of new merchants, connectivity, cryptic PC Charge messages) then skip Sage and subscribe to VERIFONE.

Within PC Charge two main password types control functionality as follows:

SYSTEM – Allows you to add/change users (including password changes)
MANAGER – Provides access to cashier functions.

These are the two basic accounts. Naturally you may have other accounts that you’ve created on your PC Charge setup.

Here’s The Procedure For Retrieving a Lost PC Charge Password

Verifone sends you a security.pcc file with a special password. This file is tied to your PC Charge serial number so don’t get any ideas that you’ll be unlocking other PC Charge systems with it. If it’s running, shut down PC Charge. Copy and drop the file into the ACTIVE -CHARGE folder on your server.

Verifone emails you a password. Enter in the special password (it’s on the email header and in the email body) once to get access to the CASHIER area. From there you can unlock and change passwords (TIP: if you don’t know the password for the MANAGER — which you probably don’t — just double click the MANAGER name and PC Charge displays a dialog box that contains a blanked out password. It’s going to look filled in but type over it and give it a new password).

General PC Charge Password Rules:

At least 7 characters
One cap
One special
One number

You’ll be prompted every 90 days for a new password – have client write down…..

PC Charge / VeriFone Integration With Sage ERP MAS90,200 Version 5.0 – Update

How To Recover A Lost MAS90 PC Charge Password

Here’s The Procedure For Retrieving a Lost PC Charge Password

General PC Charge Password Rules:

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