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Sage 100cloud Consulting

Sage 100cloud Migration Promotion Ends 9/30/2018

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Sage has just notified us that their migration promotion which is available for any Sage 100 perpetual user active on maintenance will cease on September 30, 2018.

This promotion allows perpetual license holders to migrate their perpetual license to subscription (aka Sage 100cloud) for the same price as their perpetual renewal.

Once migrated, Sage indicates that future price increase will adhere to limitations as set forth in their EULA which is presently no more than 10% per year.

If you are using Sage 100 under a perpetual license we recommend migrating prior to the expiration of this offer. Please note that the migration fee only covers your regular Sage maintenance and any add-ons such as Sage Payroll, or third party enhancements are in addition to your Sage 100cloud subscription.

 

For more information on the costs to migrate your Sage 100 perpetual to subscription please contact your Sage business partner.

 

Schulz Consulting is an authorized consultant for Sage 100 and Sage 100cloud. We also operate the local DSD Business Systems Glastonbury Connecticut office where we locally manage the sales of Sage licensing for DSD Business Systems.

DSD Business Systems has 37 offices in 21 states.

Product offerings include:

– Sage Intacct
– Sage 100cloud
– Sage 100cloud Custom Development
– Sage 100cloud Pre-Written Enhancements
– Sage 300cloud
– Sage 500
– Acumatica
– Dynamics 365 Enterprise
– Dynamics 365 Business Edition

For more information on any of the above please email wayne@s-consult.com or phone 860-657-8544

Crystal Compatibility and Sage 100

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Have you recently started an upgrade from an earlier version of Sage 100 to Sage 100cloud or Sage 100 version 2018 and run into this Crystal Reporting error?

 

Crystal Report Windows Forms Viewer

“Unable to cast COM object of type”
‘CrystalDecisions.ReportAppServer.Controllers.ReportSourceClass’ to interface type
‘CrystalDecisions.ReportAppServer.Controllers.ISCRReportSource’. This operation failed because the QueryInterface call on the COM component for the interface with IID ‘{98CDE168-C1BF-4179-BE4C-F2CFA7CB8398}’ Failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).

Here’s the reason that you are encountering the error and the way to fix it.

Example: Sage 100 or Sage 100cloud STANDARD upgrade from 2016 to 2018

  1. Install 2018 to SERVER
  2. Run 2018 workstation setup on a WORKSTATION which also has 2016 installed
  3. This breaks Crystal Printing on that 2018 workstation (at this point 2016 workstations can still print)
  4. To fix the 2018 printing, copy the Pvxwin32.exe.Config file from the 2018 SERVER “..\MAS90\Home” directory where Sage 100 2018 is installed, into the 2016 SERVER “..\MAS90\Home” directory of the previous version(s) where the error is experienced.
  5. The issue resolves for 2018 TEST WORKSTATION – BUT …
  6. However, because you copied the config files to the 2016 folder you break printing for 2016 LIVE WORKSTATIONS NOT YET UPGRADED WITH 2018 WKSETUP
  7. Unless those 2016 LIVE WORKSTATIONS (a) also install 2018 WKSETUP (or presumably you remove the Pvxwin32.exe.Config from above which breaks your 2018 workstation but lets 2016 without 2018 installed print ) AND you’ve moved the config described in (4) above.

Business Issue:

  • Generally not a big issue if you are doing an upgrade in one day because you can uninstall 2016 and install 2018 wksetup and everyone can print
  • The problem appears when a customer wants to test over the course of several days/weeks and wants to run 2016 and 2018 on the same workstation(s) in a production environment.
  • You can’t just give one person 2018 wksetup (and move the config to the 2016 folder) without doing the whole company or the fix above breaks the 2016 people who don’t have 2018 wksetup
  • While this may not seem like a huge issue it is problematic in large installs with 20+ user counts, shipping, receiving because of the time it takes to travel from workstation to workstation and debug minor issues,

Possible workaround on this would be:

  • Install 2018 for testing to a standalone workstation that is not used for any prior version
  • Test on this workstation that has no other Sage version(s)
  • When ready run wksetup on remaining workstations and remove prior Sage version
  • The issue with this workaround is other users can’t test various workstation issue such as printing, credit cards, etc

The Sage KB entry which more fully describes the resolution can be read online at – Error: “Unable to cast COM object of type” when printing in prior Sage 100 versions after installing Sage 100 2018

How Do I Cancel or Modify My Sage 100cloud Subscription?

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Is your company using Sage 100cloud and do you need to cancel or modify your subscription?

There is an easy way to accomplish this and it can all be done online at the Sage site.

How To Modify Your Sage 100cloud Subscription

You’ll need to be a contact listed on the Sage account and also provide your company’s Sage account number (look under Help – About).

Once you have that information you can:

  • Cancel your Sage 100cloud subscription
  • Modify your Sage 100cloud subscription
    • Note: To add licenses you’ll need to contact Sage sales directly 800-854-3415

Be sure to select “Partial Cancellation” if you only wish to make changes to the user count or modules.

Also, the terms of Sage’s End User License Agreement ( EULA ) govern whether you will be eligible for a refund. In most cases, you will only be able to make changes for a future subscription renewal as existing subscription fees are generally not refundable for the time period you originally selected.

Sage 100cloud subscription cancellation or modification form

How To Update Your Sage 100cloud Keys For Changes

Once you’ve made changes to your Sage 100cloud subscription the keys will be automatically changed by Sage. Your system will contact the Sage server on a regular basis to check for updates and changes as well as expired subscriptions.

Should you need to upgrade the keys sooner, such as if you purchase added modules or users, follow the procedure in this Sage 100cloud knowledgebase article:

To update license and subscription information in Sage 100 (2016, 2017,2018):

Use one of the following methods to open the System Configuration window:

  1. Log on using the Administrator account. In the Administrative Tools screen, click System Configuration.
  2. Select Library Master, Main, System Configuration
  3. Click the Registration tab.
  4. Click Update.
  5. Click Accept.

    The system checks for and updates your product key so that your new license and/or subscription takes effect.

 

 

Contact Us

Schulz Consulting
160 Oak Street
Glastonbury, CT 06033
Phone: 833.724.3100
Email Us
Locally serving all of Connecticut, Massachusetts, Rhode Island, Vermont,
New York, New Jersey. Available remotely nationwide. We are a local affiliate of DSD Business Systems.