Consulting and Upgrades
Here’s a quick rundown of the cost that Infor charges for maintenance and support for F9 for Sage ERP MAS 90 and MAS 200.
For the initial user license of F9 pay $ 300/yr
Each 5 user block (above initial user) pay $ 240/yr
Each 1 user (above initial user) pay $ 60/yr
Here’s a copy of What’s Included With Infor F9 for MAS90 and MAS 200 Support
I’ve yet to try this — however after inquiring of Sage how we should go about obtaining registration keys for F9 – here’s what I found. I’ll be calling Monday and if the procedure has changed I’ll update in the comments.
As you probably know F9 is no longer being sold directly via Sage. The cutoff date for customers to have been billed for F9 renewal maintenance through Sage was October 1, 2010. If you renewed maintenance with Sage AFTER that date AND you own F9 – you now have to contact Infor (publisher) directly for maintenance and unlocking codes.
This pricing includes both upgrades and customer support (phone, enhancements, license reset).
These instructions should work for business partners only – end users should contact their partner as I do not think Infor handles this directly to end users.
The customer’s F9 serial number can be looked up online in the Sage Customer system (at least as of 3/11 I can see my customer’s F9 Serial Number).
Strip away the WWXCLF9 from the beginning of the serial number — this gives you the # that Infor supposedly needs for registration.
Call Infor – 604 682-4570 & provide them with this serial number.
The contacts I have at Infor:
To join up (partner program)
Leticia Valladares – leticia.valladares@infor.com – 604.699.3351
To renew maintenance or purchase (sales)
Armando Luna – armando.luna@infor.com – 1.604.699.3317
If you are simply looking to re-register a product then you can access the following link:
You may have heard that F9 is now being marketed and sold (both new and maintenance renewals) directly by the software publisher, Infor, as opposed to the prior relationship where Sage handled all the ordering and maintenance invoicing.
Customers who have F9 installed may receive an email from Info prompting you to register your copy of F9 with them. From what we know the customer list of prior purchasers of F9 was not transferred to Infor when this relationship change happened.
If you’re using F9 you’ll be able to contact your Sage Business Partner directly (provided they’ve opted to resell F9 through Info) or you can use the link below to register your copy of F9.