I’ve yet to try this — however after inquiring of Sage how we should go about obtaining registration keys for F9 – here’s what I found. I’ll be calling Monday and if the procedure has changed I’ll update in the comments.
As you probably know F9 is no longer being sold directly via Sage. The cutoff date for customers to have been billed for F9 renewal maintenance through Sage was October 1, 2010. If you renewed maintenance with Sage AFTER that date AND you own F9 – you now have to contact Infor (publisher) directly for maintenance and unlocking codes.
Here’s the maintenance pricing that I’ve received from Infor:
This pricing includes both upgrades and customer support (phone, enhancements, license reset).
- First user = $ 300/yr
- Add’l single users = $ 60/yr
- Add’l block of 5 Users = $240
These instructions should work for business partners only – end users should contact their partner as I do not think Infor handles this directly to end users.
The customer’s F9 serial number can be looked up online in the Sage Customer system (at least as of 3/11 I can see my customer’s F9 Serial Number).
Strip away the WWXCLF9 from the beginning of the serial number — this gives you the # that Infor supposedly needs for registration.
Call Infor – 604 682-4570 & provide them with this serial number.
The contacts I have at Infor:
To join up (partner program)
Leticia Valladares – firstname.lastname@example.org – 604.699.3351
To renew maintenance or purchase (sales)
Armando Luna – email@example.com – 1.604.699.3317
If you are simply looking to re-register a product then you can access the following link: