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If you can get me back up and running extremely quickly I want to pay nothing (fallacy of the quick support question)

July 14, 2009 by Wayne Schulz

life preserver.jpg

Whether you’re receiving phone support from Schulz Consulting, another consultant or Sage – I believe the worst thing you can do is cancel your MAS90 or MAS 200 phone support contract and pray nothing goes wrong.

I’ll take our own support plan as an example.

Enrollment in an unlimited phone and remote support plan costs you $2,800 per year.

That’s about $250 per month.

We don’t offer pay as you go telephone/remote support (read below for the primary reason).

Shortly we believe you will also have trouble finding a competent consultant who provides support on a pay as you go plan (see below for reason).

The most common argument that we hear against paying for a support plan is the old standby:

We don’t call that much

Ok. I’ll buy that.

When you DO call – how fast do you want expect the response?

Is it helpful that the person can also log in immediately to control your desktop and make changes (with your permission)?

Is one, two or even three day response time acceptable? That’s our estimate of the average “pay as you go” response time.

That’s one, two or three days of your staff staring at blank computer screens. Your staff sitting idle not able to process any computer transactions.

Most consulting firms (Schulz included) reserve their fastest response times for those customers enrolled in a prepaid plan. The reasoning for this is simply – they reserve this time for the clients who’ve prepaid and have indicated a future need for services.

The other common argument we hear against support is:

That was a quick question – don’t bill me

I’m paraphrasing the above but when we used to offer hourly telephone support (which we don’t any longer because all of our clients are on prepaid fixed cost plans) a huge number of clients would call expecting that if their question could be answered quickly that they would not receive a bill.

How insane is that logic?

Let me rephrase the logic of the quick question from a consultant’s perspective:

“If you can get me back up and running extremely quickly I want to pay you nothing”

Just this morning I received a call from a former support customer. Their normal internal staff person who supports their MAS 90 is out sick. They have 5 people unable to process any transactions until a MAS 90 issue is corrected.

Guess why they had cancelled support?

Correct! — they hardly ever needed to call.

Now the owner’s in a situation where his entire staff has to stop working until they can get a MAS 90 error condition corrected.

We are increasingly seeing these types of support issues where a company has cancelled their support due to perceived lack of need.

Guess what they’re discovering?

It’s only a lack of need — until you need it.

At a future point – they suddenly have a need again. And they’re stuck waiting in line for a consultant who offers lower priority hourly support.

We urge you – think twice before giving up your support. If having MAS 90 or MAS 200 shut down in the middle of the day would be a hardship for your company – then you need to be on a support plan with a qualified consulting firm. It’s important to establish these relationships ahead of time because shortly as the market contracts you will see more consulting firms that do not accept “quick question” type support for which they ultimately won’t be compensated.

Filed Under: Sage 100 ERP, Sage software, schulz consulting Tagged With: mas200, Sage 100 ERP

Minimum wage slated to rise to $7.25 on July 24, 2009

July 7, 2009 by Wayne Schulz

minimum wage.jpg

On July 24, 2009 the federal minimum wage rate is slated to rise from the present $6.55 per hour to $7.25 per hour.

The rate is established by the FLSA (Fair Labor Standards Act) which establishes minimum wage, overtime pay, recordkeeping, and youth employment standards affecting employees in the private sector and in Federal, State, and local governments. Covered nonexempt workers are entitled to a minimum wage of not less than $6.55 per hour effective July 24, 2008; and $7.25 per hour effective July 24, 2009. Overtime pay at a rate not less than one and one-half times the regular rate of pay is required after 40 hours of work in a workweek.

Many states also have minimum wage laws. In cases where an employee is subject to both state and federal minimum wage laws, the employee is generally entitled to the higher minimum wage. In all instances you are advised to consult with a business advisor prior to determine what rules apply to your company.

US Department of Labor via Karen Smart at Smart e-Solutions

Update for Connecticut Employers

This just appeared in my email inbox from my friend Corrine Nadolny who represents Paychex in Connecticut:

Good Morning

Of course Connecticut’s minimum wage is higher $8.00 , waitress minimum wage is $5.52 and $7.12 for bartenders.

Hope all is well!

Corrine

Corrine Nadolny
Paychex
55 Capital Blvd., Suite 302
Rocky Hill, Ct 06067
Office (860)257-0677 Ext. 25012
Fax (866)784-5725
cnadolny@paychex.com

As always – consult your tax or accounting professional prior to taking any action. We are not in the business of providing tax advice and any information given is for general knowledge only and not with the intent of having any person rely on the information for making tax decisions. Tax rates and rules change often – be sure to check with your tax advisor prior to implementing any information you find on the Internet.

Filed Under: schulz consulting Tagged With: minimum wage, sage, Wayne Schulz

Why I use, love and adore Gmail

July 3, 2009 by Wayne Schulz

People look at me funny when I tell them that our entire office runs off Google Apps for Domain. That means we don’t have any Microsoft Office deployed on local workstations. All of our documents and spreadsheets are prepared in Google Docs which means we have no software to load or configure on local workstations in the office.

It also means that when we’re out of the office we can access our documents from ANY Internet connected computer.

We also use GMAIL for all of our email. It’s much less hassle to maintain than a separate Exchange Server (which we’ve done in the past and found to be a huge waste of time and resources for very little benefit).

This morning I received an autoresponder email from one of our email subscribers who is apparently without access to any email for several days due to an internal server problem…. And I am again reminded of exactly why I love GMAIL. It’s the lack of these types of problems that keep me convinced that outsourcing email is the wisest move we’ve ever made.

gmail.jpg

Filed Under: schulz consulting, Technology Tagged With: gmail, Wayne Schulz

Outgrowing Sage MAS 90? – Microsoft Doesn’t Seem To Know What To Do Except Slash Pricing

June 24, 2009 by Wayne Schulz

puzzled.jpg

Outgrown MAS 90, but Microsoft can’t really say why.

Below is a review from Paul Ziliak of the Microsoft Web Seminar titled “Outgrowing MAS 90/200 and What to Do About It”.

Paul is a Sage Business Partner and has agreed to allow us to re-post his review of the above seminar. Obviously neither Paul or myself are independent with respect to these opinions as we both represent Sage Software as Business Partners. Therefore use the below feedback in combination with your own research to draw the appropriate conclusion that is right for your company situation. We recommend consulting with a competent business advisor prior to making any decisions on accounting software purchase or implementation.

Paul’s posting is below:

I thought his insights were interesting because I’d received several reports that Microsoft is sponsoring “independent” web seminar that claim to give information on what to do when you outgrow MAS 90 or MAS 200.

I attended a webcast today called “How to Know Your Customers Have Outgrown MAS 90/200 and What to Do About It” presented by The CPA Technology Advisor.

I didn’t see anything in this presentation to suggest that Microsoft GP offers any more than MAS 90 / 200 in terms of functionality, reporting, or technology unless your IT department will accept Microsoft and only Microsoft, or if your system needs to scale to hundreds of users.

Almost nothing was offered telling me ‘How to Know’ and the primary thing I learned about ‘What to do’ is that Microsoft is planning an aggressive pricing promotion in the next 90 to 120 days geared toward moving MAS 90 users. Fair enough. But a lot can be gained by offering a substantial list of identifiers as to whether you’ve outgrown MAS 90. I’ll suggest a few:

* Others in your industry have advantages over you because of technology
* Your users have more technology sophistication than the software can deliver.
* Specifically identifiable functionality does not exist in your system. This gap should be verified inside and outside your organization. The cost of the gap should be measurable.

The webcast’s main presenter was Darren Root of Root & Associates, LLC. He was accompanied by Randy Johnston of K2 Enterprises. The premise of the presentation (which qualified for CPE credit) was that the venerable Sage MAS 90/MAS 200 product lines may have fallen behind Microsoft GP in areas of Functionality, Reporting and BI, Scalability, Limited Ability to Integrate, Low Employee Productivity, and Outdated Technology Due to Limited Research and Development.

I did not record the webcast, but I do not recall any mention of ‘Low Employee Productivity’ beyond its appearance in an early slide. Interestingly, for most of the general examples of software capabilities Mr. Root described the Sage and Microsoft offerings as being comparable.

The webcast offered almost not one specific functional shortfall of MAS 90/MAS 200. And one technology-specific deficiency – the lack of a MAS 90/200 SQL version – was refuted by the presenter himself who acknowledged the forthcoming release (presumed with version 4.40).

Nearly 50% of the audience responded as having zero MAS customers (the webcast was geared toward CPAs with MAS customers), so the audience was perfect for Microsoft to have a webcast dismissing MAS 90/200 without objection.

I note that despite being billed as an educational event there was no Q&A before, during or after the event in spite of the presence of a ‘Type Questions for Moderator’ box during the entire hour long event.

The event offered early access to a white paper at http://www.accountingsoftwareworld.com/whitepaperGP.pdf but my attempts to obtain the whitepaper bombed out Adobe, Internet Explorer and Google Chrome.

While extolling the power of SQL server technology as one of the identifiable differentiators between MAS 90/ 200 and Microsoft GP, Mr. Root did not mention the perhaps the best path that Sage users could take – to Sage MAS 500. This is especially notable considering Mr. Root’s 5 star (out of 5 possible) review of Sage MAS 500 in the December 2007 article in none other than the CPA Technology Advisor. You can find that review here.
http://www.cpatechnologyadvisor.com/print/The-CPA-Technology-Advisor/2007-Review-of-High-End-Accounting-Systems/1$1821

No one is buying systems just to have the technology. Companies are making changes to support strategic initiatives within their organizations. Sage MAS 90 / 200 users who have identified new system needs SHOULD consider what Microsoft has to offer, but don’t overlook what your Sage partner may be able to do to enhance your MAS 90 / 200 solution, or migrate you to MAS 500.

The above post is courtesy Paul Ziliak President, Chicago Office of MicroAccounting Solutions.

Paul is responsible for the Chicago operations. A CPA, Paul has been helping Chicago companies maximize their MAS 90, MAS 200 and MAS 500 systems since 1992. Paul spent a number of years directing the IT consulting practice for BDO Seidman, LP.Paul’s firm represents the Sage product line. Reprinted here by permission of the author.

Corrections, clarifications or any additional information should be left in the comments section.

Filed Under: Sage 100 ERP, schulz consulting Tagged With: chicago, dynamics, mas200, microaccounting, microsoft, sage, Sage 100 ERP, Wayne Schulz

Bumper patch of MS Security updates due Tuesday June 9, 2009

June 5, 2009 by Wayne Schulz

windows update.jpg

On Tuesday June 9, 2009 Microsoft is planning to release a big set of security patches for Windows. There will be ten updates – six of which will address critical system flaws either in the operating system or a Microsoft application.

The patch count is as follows:

Internet Explorer and various Windows components – Five
Microsoft Office Components – Three
Windows – Two

Expect your systems to need a reboot after the patches are applied. More information on what’s not in the pack can be read from Microsoft’s site here.

via Register

Filed Under: schulz consulting, Technology Tagged With: microsoft, Technology, Wayne Schulz, windows

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