Schulz Consulting

Sage 100cloud Consulting

How Do I Cancel or Modify My Sage 100cloud Subscription?

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Is your company using Sage 100cloud and do you need to cancel or modify your subscription?

There is an easy way to accomplish this and it can all be done online at the Sage site.

How To Modify Your Sage 100cloud Subscription

You’ll need to be a contact listed on the Sage account and also provide your company’s Sage account number (look under Help – About).

Once you have that information you can:

  • Cancel your Sage 100cloud subscription
  • Modify your Sage 100cloud subscription
    • Note: To add licenses you’ll need to contact Sage sales directly 800-854-3415

Be sure to select “Partial Cancellation” if you only wish to make changes to the user count or modules.

Also, the terms of Sage’s End User License Agreement ( EULA ) govern whether you will be eligible for a refund. In most cases, you will only be able to make changes for a future subscription renewal as existing subscription fees are generally not refundable for the time period you originally selected.

Sage 100cloud subscription cancellation or modification form

How To Update Your Sage 100cloud Keys For Changes

Once you’ve made changes to your Sage 100cloud subscription the keys will be automatically changed by Sage. Your system will contact the Sage server on a regular basis to check for updates and changes as well as expired subscriptions.

Should you need to upgrade the keys sooner, such as if you purchase added modules or users, follow the procedure in this Sage 100cloud knowledgebase article:

To update license and subscription information in Sage 100 (2016, 2017,2018):

Use one of the following methods to open the System Configuration window:

  1. Log on using the Administrator account. In the Administrative Tools screen, click System Configuration.
  2. Select Library Master, Main, System Configuration
  3. Click the Registration tab.
  4. Click Update.
  5. Click Accept.

    The system checks for and updates your product key so that your new license and/or subscription takes effect.

 

 

Which Versions of Sage 100 and Sage 100c Have Self-Updating Registration Keys?

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As Sage rolls out their subscription version of Sage 100 – aka Sage 100c – they are also changing the way your registration codes are updated.

Previously, you would only need to change registration codes when adding or removing users or modules. Now, Sage automatically updates the registration codes approximately every 28 days.

This means if you are on a Sage 100c subscription and decide that you no longer want to subscribe that Sage will push updated keys to your system which turn the system to read-only mode. Further data entry will not be possible without a valid Sage 100c subscription.

Sage implemented a license key update program starting with Sage 100c v 2016 PU 2. There have been reported issues with the service, as it will lock out users if there is anything out of ordinary with keys.

Versions of Sage 100 and Sage 100c which auto-update keys:

  • 2015.5+
  • 2016.2+
  • 2017.0+

Even with Sage Update Advisor uninstalled and PEP turned off, license checks continued.

Per phone contact with Sage – the “update” program is using a URL to ‘phone home’. If the URL is blocked in anyway, it seems that it causes problems.

Sage 100 ERP Subscription Pricing Available April 2012

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Sage recently unveiled a new pricing option for all users of Sage 100 ERP (formerly Sage ERP MAS 90 and 200), Sage 300 ERP (formerly Sage ERP Accpac) and Sage 500 ERP (formerly Sage ERP MAS 500).

Under the plan users can purchase any number of named licenses (one license per named person) at the following pricing:

  • Sage 100 ERP – $110 per named user per month
  • Sage 300 ERP – $ 130 per named user per month
  • Sage 500 ERP – $ 160 per named user per month

This subscription option will be useful for customers who may be using one of the above products but have allowed software maintenance to lapse. There is no penalty for renewing under the above subscription pricing and you may discontinue use with 120 days notice to Sage and discontinuing use of the software.

Additionally we think short term users and small user counts of 1 to 3 users are ideal customers for subscription pricing since the pricing would closely approximate current per module maintenance.

While the plan offers pricing similar to SaaS or Cloud hosted solutions it’s important to remember that you will still need to host the solution in your offices (or pay an additional fee to have it hosted off-site).

Additional pricing options available to you include both per user (this is a one time fee with recurring annual maintenance starting at 21%) and online (hosted) Sage 100.

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Schulz Consulting
Glastonbury, CT 06033
Phone: 833.724.3100
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Locally serving all of Connecticut, Massachusetts, Rhode Island, Vermont,
New York, New Jersey. Available remotely nationwide.
We are a local branch of DSD Business Systems Connecticut.