We’re getting a lot of feedback from users returning from the Sage Summit in Denver. Apparently the link between Avalara’s sales tax reporting and processing service to Sage MAS 90 and 200 was the subject of quite of few heated comments.
Aside from the fact that Avalara may be the only integrated solution that supports US and Canada sales tax, we continue to hear feedback from users about unresolved issues with the integration. These range from transactions that won’t update to the dashboard to lack of clear documentation. As best we can tell the issues aren’t so much to do with a lack of functionality as they are to do with finding someone to support the integration.
during the entire Sage Summit 2008 customer conference, several end users were vocal in discussing issues they’d experienced getting support with this Avalara integration to Sage MAS 90 or 200.
How about you? Are you using Avalara for Sage MAS 90 or 200? If so, leave a comment and let everyone know how it’s working for you — good or bad.
Were you at Summit and did you speak with Sage about this issue? If so, what was the outcome?
Update 11-24-08: I had a conversation with an Avalara representative Sunday who seemed surprised to hear there may have been conversations about the product during Summit that spotlighted potential issues. She assures me that people are happy with the Avalara to Sage MAS 90 integration and in instances where there are problems, they’ve been isolated.
As I said above, the comments are open and I’m looking for feedback.