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What’s your experience with Avalara Sales Tax for Sage MAS 90 or 200

November 22, 2008 by Wayne Schulz

Do you use Avalara Sales Tax Reporting integration to Sage MAS 90 or 200?

We’re getting a lot of feedback from users returning from the Sage Summit in Denver. Apparently the link between Avalara’s sales tax reporting and processing service to Sage MAS 90 and 200 was the subject of quite of few heated comments.

Aside from the fact that Avalara may be the only integrated solution that supports US and Canada sales tax, we continue to hear feedback from users about unresolved issues with the integration. These range from transactions that won’t update to the dashboard to lack of clear documentation. As best we can tell the issues aren’t so much to do with a lack of functionality as they are to do with finding  someone to support the integration.

According to our sources on the ground at during the entire Sage Summit 2008 customer conference, several end users were vocal in discussing issues they’d experienced getting support with this Avalara integration to Sage MAS 90 or 200.

How about you? Are you using Avalara for Sage MAS 90 or 200? If so, leave a comment and let everyone know how it’s working for you — good or bad.

Were you at Summit and did you speak with Sage about this issue? If so, what was the outcome?

Update 11-24-08: I had a conversation with an Avalara representative Sunday who seemed surprised to hear there may have been conversations about the product during Summit that spotlighted potential issues. She assures me that people are happy with the Avalara to Sage MAS 90 integration and in instances where there are problems, they’ve been isolated.

As I said above, the comments are open and I’m looking for feedback.

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Filed Under: MAS 90 Add Ons, Sage 100 ERP Tagged With: avalara, mas 200, mas 90, sales tax processing

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About Wayne Schulz

Wayne Schulz is a Sage 100 Consultant located in Connecticut. He has worked with Sage 100 since 1986 and provides advanced support to companies located throughout the United States. If you are experiencing an issue with Sage 100 and would like to schedule a support session - please request assistance here or call 860-657-8544.

Comments

  1. Brian Austin says

    November 24, 2008 at 6:42 pm

    Sage MAS 90/200 and Accpac ERP customers, in addition to QuickBooks users, have an alternative SaaS sales tax management solution – SpeedTax (www.speedtax.com). Transaction-based pricing, no annual contract, simple to use, with a strong emphasis on customer service. SpeedTax handles a customer’s full range of sales tax needs, from research and calculation to returns and remittance.

  2. Brian Austin says

    November 24, 2008 at 1:42 pm

    Sage MAS 90/200 and Accpac ERP customers, in addition to QuickBooks users, have an alternative SaaS sales tax management solution – SpeedTax (www.speedtax.com). Transaction-based pricing, no annual contract, simple to use, with a strong emphasis on customer service. SpeedTax handles a customer’s full range of sales tax needs, from research and calculation to returns and remittance.

  3. steve kane says

    November 24, 2008 at 11:44 pm

    pm me for comments

  4. steve kane says

    November 24, 2008 at 6:44 pm

    pm me for comments

  5. joenoll – I live in Lancaster, PA. I am the President of RKL eSolutions LLC and a Partner at RKL LLP.
    Joe Noll says

    November 26, 2008 at 8:04 pm

    We have the Avalara solution deployed at several clients. All of which are MAS500 clients. There solution has been worked very in our solutions.

    We have also integrated the Avalara solution in our new ePortal for MAS 500 and Point of Sale for MAS 500 enhanced solutions. They have been very supportive during this integration, other than the time difference between them on the West Coast and us on the East Coast.

    I am unable to speak for the other comments mentioned above but from our perspective it has been a viable solution.

    I would be welcome to a phone call or a pm to discuss further.

  6. joenoll – I live in Lancaster, PA. I am the President of RKL eSolutions LLC and a Partner at RKL LLP.
    Joe Noll says

    November 26, 2008 at 3:04 pm

    We have the Avalara solution deployed at several clients. All of which are MAS500 clients. There solution has been worked very in our solutions.

    We have also integrated the Avalara solution in our new ePortal for MAS 500 and Point of Sale for MAS 500 enhanced solutions. They have been very supportive during this integration, other than the time difference between them on the West Coast and us on the East Coast.

    I am unable to speak for the other comments mentioned above but from our perspective it has been a viable solution.

    I would be welcome to a phone call or a pm to discuss further.

  7. Cherry Williamson says

    December 1, 2008 at 3:50 pm

    We have had GREAT success with both MAS 90 and MAS 500. The MAS 90 installation was clean and the client was up and running in no time. Avalara’s support worked with them and we had our consultant on site just to make sure we could answer questions in the future.

    Regarding our MAS 500 success… We had a client that had tax issues from previous years and knew they had liabilities that they needed to get their arms around. Patrick Falle came up with a perfect solution for our client and sent them a pre-formatted spreadsheet that they could format and run pre-MAS 500 transactions thru Avalara and saved our clients man days of manual calculations. They really went beyond the call of duty on this one… I highly recommend working with them.

    Cherry

  8. Cherry Williamson says

    December 1, 2008 at 10:50 am

    We have had GREAT success with both MAS 90 and MAS 500. The MAS 90 installation was clean and the client was up and running in no time. Avalara’s support worked with them and we had our consultant on site just to make sure we could answer questions in the future.

    Regarding our MAS 500 success… We had a client that had tax issues from previous years and knew they had liabilities that they needed to get their arms around. Patrick Falle came up with a perfect solution for our client and sent them a pre-formatted spreadsheet that they could format and run pre-MAS 500 transactions thru Avalara and saved our clients man days of manual calculations. They really went beyond the call of duty on this one… I highly recommend working with them.

    Cherry

  9. Russ Nobbs says

    December 2, 2008 at 12:43 am

    Odd that “an Avalara representative … seemed surprised to hear there may have been conversations about the product during Summit that spotlighted potential issues.”

    I spoke with CEO Steve and his daughter from the WA office about the “bad connection ” problems that continue to occur after they fixed the major SQL server problems of a month ago. I also spoke to Heidi at Irving about the problems. As I said in the community forum, aside from this annoyance, it does work well for us in 4.1 Mas90, Washington state retail sales only. Ours is a one state use under the current tax laws.

  10. Russ Nobbs says

    December 1, 2008 at 7:43 pm

    Odd that “an Avalara representative … seemed surprised to hear there may have been conversations about the product during Summit that spotlighted potential issues.”

    I spoke with CEO Steve and his daughter from the WA office about the “bad connection ” problems that continue to occur after they fixed the major SQL server problems of a month ago. I also spoke to Heidi at Irving about the problems. As I said in the community forum, aside from this annoyance, it does work well for us in 4.1 Mas90, Washington state retail sales only. Ours is a one state use under the current tax laws.

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