Sage North America Support Resource Links: Knowledgebases, Communities, Direct Phone Numbers

June 13, 2011 by Wayne Schulz

I just stumbled across this page on the Sage North America site. It lists all the direct technical support phone numbers for the various Sage products. It also shows direct links to the knowledgebase areas and the communities.

These links should be helpful for anyone using more than one Sage product. The page also gives you a nice “at a glance” view of the various Sage products.

Included are support links for the following products:
Sage Abra HRMS – 800-829-0170
Sage Abra Canada HRMS – 800-490-3711
Sage ACT! – 877-902-0597
Sage Active Planner – 800-457-5864
Sage BusinessVision Accounting – 800-215-5395
Sage BusinessWorks Accounting – 877-879-0455
SageCRM – 866-856-0703
Sage DacEasy – 800-322-3279
Sage ERP Accpac
Sage ERP MAS 90 / Sage ERP MAS 200 – 800-371-3602
Sage ERP MAS 500 – 800-944-5481
Sage FAS Fixed Assets – 800-331-8514
Sage Fund Accounting (Formerly MIP) – 800-945-3278
Sage Fundraising 50 – 800-945-3278
Sage Fundraising Online – 800-945-3278
Sage Grant Management – 800-945-3278
Sage Healthcare – 877-932-6301
Sage Master Builder – 800-866-8049
Sage Millenium – 800-945-3278
Sage Payment Solutions & Merchant Services – 800-261-0240
Sage Peachtree – 866-747-3888
Sage PFW ERP – 800-333-5242
Sage Pro ERP – 800-642-7693
Sage Project Lifecycle Management – 866-991-3360
Sage SalesLogix – 800-944-5709
Sage Simply Accounting – 888-522-2722
Sage Timberline Enterprise – 866-991-5606
Sage Timberline Office – 800-551-8307
Sage TimeSheet – 866-719-5198
Sage Timeslips – 800-555-2452

Notably missing from the list is Sage ERP X3 though we expect that at some point Sage will update their page for the support resource.

Sage Support Resources

Solved (sorta): How to Turn Off MAS90 Extended Item Description Pop-Ups

February 27, 2011 by Wayne Schulz

My good friend Mark Kotyla of Giving Tree Consulting has just asked (and answered) a great question over on the Ask 90Minds site (a site dedicated to the free exchange of MAS90 and MAS200 technical questions).

His question:

When scrolling through Item Maintenance or Item Inquiry records an item description pop-up is displayed for any item descriptions longer than the 30 default character limit. Is there a way to turn these pop-ups off?

I’ve had this question several times from users who find that as they are entering data into MAS 90 or MAS 200 that the pop-up window for Inventory extended item descriptions displays as their cursor passes through the field.

Mark has hit upon this simple – yet effective – cure:

Can’t turn them off, but you can change the tab settings on that screen to omit the description… Which will skip that field and therefore not display the pop-up window.

View the entire post:

When scrolling through Item Maintenance or Item Inquiry records an item description pop-up is displayed for any item descriptions longer than the 30 default character limit. Is there a way to turn these pop-ups off?

MAS90 & MAS200 User Count Reduction Request Form

January 23, 2011 by Wayne Schulz

Are you licensed for 20 user of Sage ERP MAS 90 or 200 yet find that you’re only using 10 on a consistent basis? If so then you can complete the form linked below, return it to Sage and they will in turn reduce your licensed user count and subsequently reduce your associated annual maintenance costs (if any) for the user counts removed.

MAS90 & MAS 200 User Count Downgrade Request

User Downgrade Request Form – Sage ERP MAS 90 and 200 (1/17/2011)

Notice 1400: IRS Tax Forms Booklets Not Being Mailed In 2011

January 16, 2011 by Wayne Schulz

According to a story in The Washington Post, The Internet Revenue Service will not mail out instructions or paper forms for the tax year 2011.

This change is expected to save the government $10 million annually and is happening because more Americans are filing online. According to the article only about 11.5 million people who filed paper tax returns in 2009 had received paper tax forms in the mail. The IRS normally starts mailing out the 2011 Form 1040 packages at the start of the new year. Last years’ mailing totalled 44 pages.

IRS Notice 1400 via The Washington Post

Sage ERP MAS 90 and MAS 200 Tax Table Download For 2011 – Available New

December 22, 2010 by Wayne Schulz

Sage have just released round one of their tax table updates for 2011. Due to late breaking tax changes you may need to download additional table updates if your local (or federal) government provides additional data on rates or changes after these tables have been downloaded.

UPDATE January 1, 2013: Click here for information on the latest Sage 100 ERP 2013 payroll tax updates

Here’s what the latest tables include (all information is per Sage’s online knowledgebase and subject to change – always verify rates and rules with your tax advisor or your states tax site. Schulz Consulting is NOT in the business of rendering tax or accounting advise and disclaims all results from use of the information below. THE INFORMATION CAN CHANGE FREQUENTLY – ALWAYS VERIFY THAT YOU HAVE THE LATEST CORRECT DATA).

Changes include:

Federal Withholding tables updated as of 12/23/2010 (Tip: Always check the first payroll run manually)
Federal Dependent Exemption – $ 3,700
Federal Non-Resident Alien Wage adjustment increase – $2,100
Federal EMPLOYEE FICA rate decrease to 4.2%
Federal EIC Advance payment of earned income credit (EIC) expries 12/31/10

STATES

Hawaii – Dependent exemption increase to $1,144
Maryland – Withholding tax tables changed per rules
Maine – Revised: Nonresident alien wage adjustment for married decreases – $5,800
North Dakota – Withholding tax tables changed per rules
North Dakota – Dependent exemption increase
Oklahoma – Withholding tax tables changed per rules

Changes Implemented 12/17/2010:

Alaska – Unemployment insurance wage base increase to $34,600
Alaska – Employee UI tax rate increase to .58%
Arizona – New filing status G – .8%
California – Withholding tax tables updated as of 12/17/2010
California – Standard deduction increase – $7,340 and $3,670
California – Personal exemption increase- 108.90
California – Low income exemption increase – 24,364 and 12,182
California SDI rate increase (taxable wage base remains $93,316 and 1.2%
Hawaii Temporary disability insurance wage base decrease Annual – 45,983.08 – Week – 884.29
Hawaii UI wage base decrease 34,200
Iowa UI wage base increase 24,700
Illinois UI wage base increase 12,740
Indiana UI wage base increase 9,500
Kentucky Standard exemption increase 2,240
Maine Withholding tax tables
Maine Filing Statuses added for Nonresident Alien – Single (NRS) and Nonresident Alien – Married (NRM)
Michigan Dependent exemption increase 3,700
Minnesota Withholding tax tables
Minnesota Withholding allowance increase 3,700
Mississippi UI wage base increase 14,000
Montana UI wage base increase 26,300
North Dakota UI wage base increase 25,500
New Hampshire UI wage base increase 12,000
New Jersey UI wage base decrease 29,600
New Jersey Temporary Disability Insurance (TDI) wage decrease 29,600
New Jersey Family Leave Insurance (FLI) wage base decrease 29,600
New Jersey Family Leave Insurance (FLI) contribution rate decrease .06%
New Mexico UI wage base increase 21,900
Nevada UI wage base decrease 26,600
Oklahoma UI wage base increase 18,600
Oregon Withholding tax tables
Oregon Filling Statuses added for wages over $50,000:
M1 Married
S2 Single with less than 3 allowances
S3 Single with 3 or more allowances

Oregon Dependent exemption increase 179
Oregon Standard deduction increase Married 3,960
Single 1,980
Oregon UI wage base increase 32,300
Rhode Island Withholding tax tables
Rhode Island Dependent exemption decrease 1,000
Rhode Island Supplemental rate decrease 5.99%
Rhode Island Temporary Disability Insurance (TDI) wage base increase 58,400
Rhode Island TDI rate increase 1.3%
South Carolina UI wage base increase 10,000
South Dakota UI wage base increase 11,000
Utah UI wage base increase 28,600
Vermont UI wage base increase 13,000
Washington UI wage base increase 37,300
Wisconsin UI wage base increase 13,000
Wyoming UI wage base decrease 22,300

LINKS:

Current list from Sage of all payroll tax table changes

Instructions on downloading the tax tables for MAS 90 and MAS 200 (These updates may be used for Library Master versions 4.x and 3.72, 3.73 and 3.74).

Contact Us