Schulz Consulting

Sage 100cloud Consulting

  • Home
  • Services
  • Contact

FRX Support Plans – FAQ

May 28, 2009 by Wayne Schulz

frx report writer support plans.jpg

Microsoft have announced that on 12/31/2010 their FRX Financial Report Writer will no longer be sold to those requiring a new license.

As of 12/31/2012 all Microsoft official support will terminate.

These are the latest dates that we have regarding the future of FRX support and availability. Since we expect some vendors to “self support” the report writer (including possibly Sage) you should check with your financial software supplier to see what their plans are for the product.

FRX Support Options – Post 2012

The question that we’ve been asked more frequently by both Sage and non-Sage users of FRX is what will happen after 2012. Will the FRX software stop working or are there alternate means by which users who are happy with their financial reporting can obtain support?

We provide support for FRX via our unlimited phone agreement (copy here). Other consultants will likely offer the same thing. When we spoke with Sage they were leaning toward (but not committing to supporting the FRX program beyond the 2012 end of life date).

You should consider that FRX (at least on the Sage MAS 90 level) has not been significantly upgraded since the last MAS 90 level service pack for FRX was issued dated December 2008 (Service Pack 10 for FRX v6.7).

Your Options

A. Self Support
Using internal resources, maintain your own help desk to answer user questions. If you’re already at this level then you probably are already also self-supporting. Remember that no new FRX modules/licenses will be sold after 2010.

B. Vendor Support
We think (though we’re not 100% sure yet) that you’ll see vendors like Sage (and others) offering to carry on the support for FRX during the period of time that they announce a transition to an as-yet unnamed financial report writer.

C. Use Third Party Support
Given that FRX has not had the need for a program patch since December 2008, you’re reasonably safe to continue using the program for at least the immediate future. Your main risk factor will likely be an incompatibility between FRX and a future operating system. However you’d likely know of such incompatibility months or years ahead of the time that you decided to upgrade operating systems.

Conclusion
Most consultants (including the ones you use to maintain your current financial software should be able to support you for the next few years. It would be prudent to begin the process of migrating your financial reporting to a new program just a soon as your vendor announces one.

Prior to 2010 you should plan to acquire any essential programs that you may need from FRX. If you need to acquire more licenses or remote you’ll need to do that before 12/2010.

Share this:

  • Twitter
  • Facebook
  • Email
  • LinkedIn

Filed Under: FRX, MAS 90 Add Ons, Sage 100 ERP Tagged With: frx, report writer, support

About Wayne Schulz

Wayne Schulz is a Sage 100 Consultant located in Connecticut. He has worked with Sage 100 and Sage 100cloud ( Formerly Sage MAS 90 and MAS 200) since 1986 and provides advanced Sage 100 technical support to companies located in Connecticut, Massachusetts, Rhode Island, New York and throughout the United States. If you are experiencing an issue with Sage 100, and would like to schedule a support session - please request assistance here or call 833-724-3100.

Comments

  1. data recovery says

    May 1, 2010 at 6:22 am

    With this support plan many users will be benefited.

  2. jackjds1 says

    May 26, 2010 at 7:01 pm

    How about any open source alternatives for the same?

Search Our Site

Sage 100cloud Latest News

  • Sage 100 Files to Exclude from Antivirus Scanning March 2, 2021
  • WFH Tip For Sage 100: Go Paperless February 24, 2021
  • When is Sage 100 2021 Due for Release? February 19, 2021
  • Sage 100 Partner Cloud List of Supported ISVs as of January 2021 February 12, 2021
  • Sage 100 User Help Files and Table Layouts – Version 2018 – 2020 January 27, 2021
  • Expect Sage 100 1099-NEC Functionality in Purchase Order With These Updates In Spring 2021 January 18, 2021
  • What Are The Differences Between Sage 100 Perpetual and Subscription Licenses? January 11, 2021
  • Sage 100 Aatrix e-Filing Bug Erroneously Reports Bad SSN Matches for 2020 January 6, 2021

Our sponsors

Contact Us

Schulz Consulting
Connecticut Office
Phone: 860.657-8544
Email Us
Locally serving all of Connecticut, Massachusetts, Rhode Island, Vermont,
New York, New Jersey. Available remotely nationwide.
We are a local branch of DSD Business Systems Connecticut.

Copyright © 2021 · Parallax Pro Theme on Genesis Framework · WordPress · Log in

loading Cancel
Post was not sent - check your email addresses!
Email check failed, please try again
Sorry, your blog cannot share posts by email.