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Alternate Support for Peachtree Customers Impacted By Atlanta Storm

January 10, 2011 by Wayne Schulz

wayne snow.jpg

Sage Peachtree Atlanta is advising customers on January 10, 2011 that they’re officially “snowed in”.

That means for safety’s sake the customer support department for Sage Peachtree is working from their homes as opposed to chancing the snow and ice that’s surrounding the greater Atlanta area.

As an alternate means of support – Peachtree users can also access the Sage knowledgease – Sage Peachtree knowledgebase.

Here’s the announcement posted on the Sage site:

As many of you may have heard, the southeast was hammered last night with 4-6 inches of snow. The precipitation is continuing throughout the day today as a wintery mix of snow and ice. As a result of the treacherous conditions, we made a decision to close down our physical office to ensure the safety of our employees. We are attempting to minimize the impact this situation is having on our customers but our reduced capacity will obviously limit the number of customers we can effectively support and service.

In an effort to keep you informed, I thought I would let you know how we are operating during this time. If you call our support line you will be asked to send us an e-mail with your contact information and description of problem. Our support staff will be working at a limited capacity from home calling back customers who reach out via e-mail. We have shut down the sales department and we are directing all customers to Peachtree.com where you can purchase upgrades, tax service, etc. Our sales representatives are actually assisting support by calling out to customers that were unable to reach us and working proactively to schedule a call-back with a support representative.

At this point in time we don’t know when we will be able to resume normal operations. Given the current forecast, there is a good chance we will be operating in this mode through Wednesday but we will continue to monitor the situation on a regular basis. In the interim, I would like to apologize for any inconvenience this may cause you. If you are having problems reaching us, remember there are other support resources available to you such as the online knowledgebase, Year End Center located on Peachtree.com, and this community (where you can receive assistance from our entire ecosystem which includes partners, other customers, etc.). If you chose to leave us a message we will get back with you as soon as we possibly can.

On a more personal note, if you are or will be in the path of this large winter storm please take precautions and be safe. Not sure where you live but if it’s any place like Atlanta, it’s likely that your area is not used to this type of weather and, as a result, would find it challenging to quickly respond to the situation.

Connie

via: Sage Peachtree

Filed Under: Sage 100 ERP Tagged With: peachtree, support

Sage Accountants Network Membership – Free Through 9/30/2010

August 31, 2010 by Wayne Schulz

Through September 30, 2010 accountants and or bookkeepers providing professional accounting or bookkeeping services for multiple fee-paying clients can join the Sage Accountants Network (aka SAN) for free.

Included is a 5 user copy of Peachtree Quantum (Accountants’ Edition) as well as free online training. For the full run down of what’s included – as well as the coupon code you need to score the freebie – check the link below.

Sage Accountants Network

Filed Under: Sage software Tagged With: accountants, peachtree, sage

Find add-ons for Sage MAS 90 and 200 [How To]

February 2, 2009 by Wayne Schulz

Have you ever found yourself in a position where you wish Sage MAS 90 or 200 could be “tweaked” just a little bit more to fit the specific needs of your industry?

Finding a qualified developer can be a challenge. You can hire someone who claims to “know” your software and can custom write an enhancement for your company.

The problem with hiring a lone developer is you have no way to know what type of experience they possess. Luckily Sage has solved this problem by creating certification levels.

Sage Certification for Developers

Sage has a stable of development partners who have been certified as either Endorsed, Gold or Silver.

Endorsed Partner: Sage invitation only. These partners are required to meet rigorous strategic, technologic, and integration criteria. Their solutions are handpicked by Sage and marketed aggressively alongside their core solutions.

Gold: The Gold level is a select tier for established development partners who have a closer relationship with Sage. These partners agree to adhere to Sage Best Practices and have one of their solutions certified through an independent testing company.

Sliver: Entry level tier for developers who are new to a particular Sage suite of products.

Solutions are either Endorsed or Certified

Sage has a certification process for differentiating the solutions available for their product line. This certification process includes basic qualify and integration tests  with the Sage product line. The different certifications are either Endorsed or Certified.

Endorsed: A Sage Endorsed solution means Sage has put the product through additional paces and QA testing. These solutions carrying the Endorsed label have been classified as strategic to the product they integrate with. These solutions may also sometimes be an integrated component of a Sage solution.

Certified: A solution marked as Certified tells you that it is reliable and developed to the highest standards. Vendors  must submit their application to Sage for testing prior to achieving this status.

Sage Partner Solutions

The Sage Partner Solution Source is a web site that lists third party enhancements for a wide variety of Sage products. There are over 12 separate Sage product lines represented on the site:

  • Act! by Sage
  • Peachtree by Sage
  • Sage Accpac ERP
  • Sage BusinessVision Accounting
  • Sage BusinessWorks Accounting
  • Sage MAS 500 ERP
  • Sage MAS 90 and MAS 200 ERP
  • Sage PFW
  • Sage PRO ERP
  • Sage SalesLogix
  • SageCRM
  • Simply Accounting by Sage

Link: Sage Partner Solution Source via Bill Kizer, Sage Software Consultant

Filed Under: MAS 90 Add Ons, Sage 100 ERP, Sage software Tagged With: accpac, act!, businessvision, businessworks, mas200, partner solution source, peachtree, sage, Sage 100 ERP, Sage 500 ERP, Sage PFW, Sage Pro ERP, sagecrm, SalesLogix, Simply Accounting by Sage

Peachtree Quantum Adds 10, 15, 20 and 30 User License Options

May 9, 2008 by Wayne Schulz

Bob Scott of SourceMedia reports in his May 9, 2008 Consulting Insights newsletter that Sage Software will be announcing new 15/20/30 user license releases of Peachtree Quantum during the annual Insights reseller conference in Washington DC. The 30 user Peachtree Quantum is to be priced at $9,450 with an annual maintenance renewal fee of $1,995.

Link: Peachtree Quantum

Filed Under: Sage 100 ERP, Uncategorized Tagged With: peachtree

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