As announced in a Sage City Post, the tracking button in Sage 100 is working again.

Previously functionality saw the button, when used to lookup tracking information for a package tracking number, redirect to a third-party site – iShip. This site provided multi-carrier tracking number information and was convenient because it could be used to lookup many carriers from one website.

iShip – was purchased by UPS and, on 12/31/2022, ceased to provide a public API.

Users who tried to use iShip to track carrier packages by tracking number were met with an error message.

Because Sage maintained the link to the tracking site on their servers, they have been able to fix this on their end, and no patch is required to restore functionality.

According to a Sage City posting, this is how Sage will manage requests for carrier tracking information:

The new implementation will now use the tracking ID, to determine which carrier it belongs to and re-direct to the appropriate site. The carriers that this will handle automatically will be USPS, UPS, Fedex, DHL, and Ontrac. If the package id is not determined to be one of the aforementioned carriers, it will be re-directed to a google search with that package id.

In Sage 100, this will work from any package tracking buttons (ie Shipping Entry) and for paperless emails that use the embedded tracking token [TrackingNo]