I’ve run into this on only a couple of occasions – most of the time in Sales Order.

The symptoms are an Error 88 SY_ReportEngine followed by a line #.

Other sales order forms should print correctly — the problem is usually just one form code — typically a packing list or shipping label.

Check to see that the printer is valid and that you can print other Crystal Forms.

If both of the above check out then I’ve successfully used the fix below:

Listed below is a copy of what SY_ReportSetting.m4t should look like. Yours will be a little different but the field names should be roughly the same.

For the purposes of this error message you only care about the last 4 or 5 fields .

Note that after a user incorrectly accessed the report (not able to track down the exact steps) that fields 38-41 were changed by MAS to bad values.

The values in the field below are what should be used.

Key=[S /O0000000006SO_SHIPPINGLABELS_UI.STANDARD ]
“ModuleCode:CompanyKey:ReportID:ReportSetting”

01 ModuleCode$………… [S/O]
02 CompanyKey$………… [0000000006]
03 ReportID$………….. [SO_SHIPPINGLABELS_UI]
04 ReportSetting$……… [STANDARD]
05 DefaultReport$……… []
06 Description$……….. [1 Across Plain]
07 SettingOptionsType$…. []
08 PrintReportSettings$… []
09 PrinterName$……….. [\\ACCT-KG\UPS THERMAL 2844]
10 SortReportBy$………. []
11 PageBreak$…………. []
12 Collated$………….. [Y]
13 ThreeHolePunch$…….. []
14 DateCreated$……….. [20061020]
15 TimeCreated$……….. [12.34951]
16 UserCreatedKey$…….. [0000000003]
17 DateUpdated$……….. [20061020]
18 TimeUpdated$……….. [12.59368]
19 UserUpdatedKey$…….. [0000000006]
20 NumberOfCopies……… 1.00
21 MultiPart$…………. [N]
22 TemplateDesc$………. [1 Across Plain]
23 Line1Message$………. []
24 Line2Message$………. []
25 EnableFax$…………. []
26 FaxSubject$………… []
27 FaxUseCoverPageFile$… []
28 FaxCoverPageText$…… []
29 FaxCoverPageFile$…… []
30 FaxBillCode$……….. []
31 FaxKeywords$……….. []
32 FaxHold$…………… []
33 FaxUseCreditCard$…… []
34 FaxSendOffPeak$…….. []
35 FaxUseHighResolution$.. []
36 FaxPrinter$………… []
37 FaxPriority………… .00
38 PaperOrientation……. 1.00
39 PaperSize………….. 1.00
40 PaperSource………… 15.00
41 PrinterDuplex………. 1.00

To correct this issue (only after you’ve ruled out the usual suspects like a problem with Crystal or bad print or corrupt form) — I’ve changed field #39 (which may be labeled with a different number) to 1.

In a support case I just had the number 258 was in field #39 instead of 1.

Changing the 258 to a 1 made the problem go away.

Requires familiarity with Data File Display Maintenance as well as a backup of your SY_ReportSetting.

This file is located in the SY_SYSTEM folder.

If any of this sounds scary or unfamiliar – contact your Sage Business partner.

Always backup first.