Sage 100 – Page 3 – Schulz Consulting

Beware Fake Sage Support Sites

November 16, 2023 by Wayne Schulz

A number of consultants report that their customers have recently reached out to online sites which seem to be an official Sage support site however those sites aren’t affiliated with Sage.

It’s unknown whether these sites are truly authorized Sage resellers or if they are more nefarious and hope to lure in unsuspecting users or consultants.

Some customers report letting the representatives remotely access their servers. Other customers have hung up confused over why the “Sage support” representative didn’t seem to know anything about Sage 100.

In several cases end users of Sage 100 report the imposter Sage representatives weren’t able to resolve the most basic of error messages and instead (incorrectly) diagnosed the company as needing a multi-thousand dollar upgrade.

Customers have fallen for this and paid the fee only to report that the faux support wasn’t able to deliver.

Official Sage Support Numbers – North America

If you need to contact Sage directly you should type in the sage.com domain and follow links on that site to their contact us page. Sage also has a support page on their site which lists all official Sage North America support phone numbers by product line.

When Is Sage 100 Payroll 2.24 for 2023 Due?

November 15, 2023 by Wayne Schulz

According to this post on the Sage Community, Payroll 2.24.0 availability is scheduled for December 14th, 2023. Compatibility is Sage 100 version 2020 or higher.

Expect that another update may be issued for tax filings ( W2 and 1099 ) as noted in this November 7, 2023 post in the Sage Community – Alert: Payroll and 1099 compatibility for Sage 100 is changing. It is believed that the same v2020+ requirement will exist.

From the community post:

Effective with the release of Payroll 2.24, payroll and 1099 customers on versions 2018 and 2019 will need to be running one of the following versions of Sage 100 to install the latest release of Payroll and 1099 forms:

2023.x
2022.x
2021.x
2020.x

Customers not running a compatible version of Sage 100 will experience a failure of the Payroll update installation and the inability to generate 1099’s, W-2’s or associated tax reporting documents.

Windows Server 2012 R2 No Longer Supported with Sage 100

October 23, 2023 by Wayne Schulz

The latest Sage 100 Supported Platforms Matrix ( October 20, 2023 ) notes that Sage no longer supports Sage 100 running under Windows Server 2012 R2.

This is due to Microsoft ending support for both Windows Server 2012 and Windows Server 2012 R2 on October 10, 2023. As noted in the Microsoft support page:

Windows Server 2012 and Windows Server 2012 R2 will end on October 10, 2023. After this date, these products will no longer receive security updates, non-security updates, bug fixes, technical support, or online technical content updates. If you cannot upgrade to the next version, you will need to use Extended Security Updates (ESUs) for up to three years. ESUs are available for free in Azure or need to be purchased for on-premises deployments. Microsoft has guidance for both cloud and on-premises solutions.

Sage currently supports Sage 100 running under the following Microsoft server operating systems:

Windows Server 2022 Standard and Datacenter
Windows Server 2019 Standard and Datacenter
Windows Server 2016 Standard

A Cautionary Note About Windows 11 Pro and Enterprise

Sage notes that Windows 11 Pro and Enterprise are not recommended for Sage 100 32-bit due to unresolved issues in the Microsoft Print Server. The suggestion is to use the 64-bit version of Sage 100 under Windows 11 or Windows 10 for Sage 100 32-bit installations.

For more information about one issue people have experienced running 32-bit Sage 100 on Windows 11 workstations see – Daily Transaction Register hangs on “Processing Daily Transaction Register”

How can I see the tax tables being used for Payroll taxes?

October 20, 2023 by Wayne Schulz

The release of Payroll v2.23.2 includes the implementation of Payroll Tax Tables, which can be viewed by following these steps:

Select Payroll_Setup_Tax Profile Maintenance.
Select or create a Tax Profile.
Click on Rates and Limits in the top right of the panel.
Double-click or highlight the tax with a table rate.
Select the icon with the down arrow in the top right of the panel.

The Payroll Tax Table will then be displayed.

Additional features included in the Sage 100 Payroll 2.23.2 update include:

Sage 100 Payroll 2.23.2 now allows users to mask employee Social Security Numbers and direct deposit information when printing reports.
Users with the appropriate security setup can still view and print the full Social Security Number and direct deposit information.
The Tax Table Rate Inquiry button has been added to the Tax Rates and Limits window in Tax Profile Maintenance. This allows users to view detailed tax table rate information.
Oceania taxes are now supported for Micronesia, Marshall Islands, and Palau.

We hope you find this new feature helpful. If you have any questions, please do not hesitate to contact us.

For more information, visit the Sage KB – How can I see the tax tables being used for Payroll taxes?

Sage TLS 1.2 Change Deferred For Some Through March 2024

October 4, 2023 by Wayne Schulz

As Sage has communicated to partners and customers for over a year, TLS 1.0 and 1.1 will no longer be supported by Sage License Servers beginning in October 2023. This means that Sage 100 subscription products using these older TLS protocols may not communicate with the Sage License Servers and could go into read-only mode.

Today, Sage announced they’ve developed a means to pace the impact on customers in batches. The timing of this change means that some customers will now have until March 1, 2024, when Sage expects to complete the TLS changes.

Which Sage 100 versions are already TLS 1.2 compliant?

2023.x
2022.x
2021.x
2020.1 (PU1)
2019.4 (PU4)
2018.10 (PU10)

If you are on one of these releases or higher, your Sage 100 product is already compatible with TLS 1.2 and will not be impacted by this change.

What happens to customers not using a TLS 1.2 compliant version of Sage 100 or Sage 300?

Noncompliant customers will begin receiving warnings beginning with renewals dated October 2023. The notice will say that their product subscription has expired, and they have 45 days to upgrade their product to a TLS 1.2 compliant version before it goes into read-only mode.

How is Sage pacing the impact on customers?

To minimize any business impact, Sage is pacing the TLS 1.0/1.1 deprecation in batches, which they expect to finalize by March 1, 2024. These batches’ timing, size, and allocation are still being determined.

What can customers do to prepare for the TLS 1.2 compliance requirement?

If you use a version of Sage 100 that is not TLS 1.2 compliant, you should contact your Sage partner or reseller to discuss your upgrade options.

We encourage all customers to upgrade to a TLS 1.2 compliant version of Sage 100 as soon as possible to avoid disrupting their business.

Official Sage Support Numbers – North America

A Cautionary Note About Windows 11 Pro and Enterprise

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