A number of consultants report that their customers have recently reached out to online sites which seem to be an official Sage support site however those sites aren’t affiliated with Sage.
It’s unknown whether these sites are truly authorized Sage resellers or if they are more nefarious and hope to lure in unsuspecting users or consultants.
Some customers report letting the representatives remotely access their servers. Other customers have hung up confused over why the “Sage support” representative didn’t seem to know anything about Sage 100.
In several cases end users of Sage 100 report the imposter Sage representatives weren’t able to resolve the most basic of error messages and instead (incorrectly) diagnosed the company as needing a multi-thousand dollar upgrade.
Customers have fallen for this and paid the fee only to report that the faux support wasn’t able to deliver.
Official Sage Support Numbers – North America
If you need to contact Sage directly you should type in the sage.com domain and follow links on that site to their contact us page. Sage also has a support page on their site which lists all official Sage North America support phone numbers by product line.