Over the past few weeks, numerous users and consultants have wrestled with an annoying issue with disappearing data files.
This primarily occurred with payroll and seemed to be present in all versions of Sage 100 – including Sage 100c.
In many cases, users would notice that payroll data files like PR9, PRB, PRI, PRJ, PRK, PRL, etc. are missing when printing Payroll registers or checks.
An Error 12 PRWUAA 8825 would also sometimes appear while running payroll tax calculation.
According to Sage KB 106266
This primarily affects users of Payroll but may affect any Legacy module data entry file. Other messages may include Work Order data entry files are missing, Job Cost data entry files are missing, Time Card data entry files are missing, etc. Legacy versions of Sage 100 (formerly Sage MAS 90 or 200) may also experience issues in other modules.
It seems as if two non-Sage updates were the cause of the issue:
b. Webroot Anti-Virus changes
Sage just posted a series of fixes that address this issue as follows:
The behavior that we have been able to address is that for Sage 100 Standard users in some environments, after applying specific Windows Security Updates (KB4051034 and KB4054518) customers are having problems with those files. The KB articles with the Program Fixes are 88508 (2018.1), 88509 (2017.1 – 2017.3), 88510 (2016.1 – 2016.5), and 88511 (2015 and prior).
We have also heard that Webroot is removing those files, even if the Sage 100 program and “MAS 90” and “PRXXX” directories are excluded. Unfortunately, in the case of Webroot the only solution we have at this time is to remove Webroot and use another product.
To resolve this issue, navigate to the appropriate Sage KB article and apply the fix. If you are using Webroot Anti-Virus you should consider removing it and using a different brand of AV. Note: Do NOT go without anti-virus, rather you should use a different brand that won’t interfere with Sage.
Sage 100 2015 and Prior Program Fix LM5031T – Payroll files are missing – Fix LM5031T
Sage 100 2016.1 – 2016.5 Program Fix LM5030T – Payroll files are missing – Fix LM5030T
Sage 100 2017.1 – 2017.3 Program Fix LM5028T – Payroll files are missing – Fix LM5028T
Sage 100 2018.1 Program Fix LM5029 – Payroll data files are missing – Fix LM5029
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