Sometimes a picture says it all.
Below is an image from an online MAS90 technical support chat. An online visitor had taken advantage of our free chat option (since replaced by the Google Chat that shows on each of our pages).
I had already spent way more time than I should have trying to help this person (who was not a client). When it became evident that his problem was more complex than a simple online fix – I proposed that we’d log in and fix it for a flat fee.
Read the message below — especially the very bottom where Charles tells me goodbye in his own unique way.