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Sagetalk goes listen only 3-31-09

February 26, 2009 by Wayne Schulz

Sage introduced a new community forum in the fourth quarter of 2008, we’ve sensed that the writing was on the wall for their old beloved Sagetalk discussion forum.

In a posting made to their private online support area, Sage have announced that on March 31, 2009 the Sagetalk discussion forum will be turned to read only status. During this time no new messages or subscribers will be accepted. All the message areas continue to be available (subject to the same awkward password protected restrictions) for an undetermined period of time.

Sage Communities for MAS 90 and MAS 200 is where the action is

If you haven’t been online and participating in the Sagetalk forum for a while, then you might be surprised to learn that Sage have created a new (better) discussion forum based on the Lithium messaging software.

This new community is better in several ways:

  1. Messages support html, images and are easier to edit (editing a message no longer breaks the html as it used to on Sagetalk)
  2. You can read new Sage Community messages in RSS feeds through tools like Google Reader.
  3. Twitter users can even subscribe to one of the Sage Community Twitter feeds and be notified every time a new message is posted to the community.

via: 90Minds – Sagetalk becomes read only on 3/31/09

Filed Under: Tips and Tricks Tagged With: mas200 support, mas90 support, sage community, sagetalk, schulz consulting

10 tips to get the most out of Sage Communities

November 18, 2008 by Wayne Schulz

Here are some general suggestions that I’ve found will help you get the most out of Sage MAS Community Forums (MAS90 MAS200 MAS500). Feel free to add on to this list.

If you’ve never participated here before – welcome! This is a GREAT way to meet other users (a very frequent request) as well as share in the knowledge (the keyword here is share).

1. Fill out your profile completely.

This allows other users to email you directly if they have information that may not be postable publicly. Often this could be workarounds that are unofficial or maybe some company specific advice that isn’t for everyone’s eyes.

Add your contact information into your standard signature. You can do this by clicking “My Profile” in the upper left corner (when you’re logged in) and then editing the Signature to include your name, company, email and phone.

It has been my experience that including this information does not invite spam, sales calls or other unwanted solicitations. What including the informaiton DOES is allow other users to contact you for private discussion… And this is exactly what the community exists for.

2. If you find the answer yourself to a question you’ve posted – come back and update your message.

Many of us use the community as a knowledgebase of sorts. Having a question that begins with “Do you know why I’m getting error xxxxx when I run on a Dell Laptop” and then is followed by “Never mind I figured it out” is frustrating for users to stumble upon.

What happens is someone else has the exact same question. It’s usually a Saturday/Sunday when offices are closed (but Sage Community is open) — they log onto the site and find the message, a note that it was solved – but NO indication of HOW it was solved.

Please try to always post the resolution to any problem.

There are FAR more people who lurk (read but never post) on this forum. Many of these people will be searching for problems that they are experiencing and will greatly benefit from a complete solution.

3. Don’t abuse the help

Almost all of the people here are running businesses (either as end users or consultants).

They volunteer their time here. Realize that this volunteer time generally doesn’t include testing out error conditions that may impact your company. If you need more extensive help – take it offline and work out an arrangement (or better yet discuss the issue with your Sage Reseller who setup the software).

Many people have phone numbers in their signatures. This is not a free phone support line. I don’t mind helping anyone whose in a bind – and neither do most other consultants or users. This doesn’t mean that you have a new free help line.

4. There’s probably no cure for you being on version 1.20 of MAS 90 or 200 and refusing to upgrade

Sage MAS 90 and 200 are at version 4.3 (as of this writing). If you’re looking for assistance on a very old version – please don’t be upset when the advice is to upgrade. There have been so many operating system advancements (and Sage advancements) that knowing why version 1.2 conflicts with Vista is probably not supportable in the community.

5. Give more than you get – and ask for nothing in return

If you run across a problem that you think the community can benefit from. Post it.

If you have an observation or suggestion post it.

The best Community members are those who regularly post items even when their own system is not in crisis mode.

6. Don’t confuse “Community” with employee

Just because Sage employees and consultants and end users frequent this area – that doesn’t mean they are here 24 x 7 looking for messages.

The Community forums are a tool – – they are not meant to be another full time employee for anyone.They are not a replacement for your support plan.

Don’t expect that this community will replace your support resource internally – because it won’t.

Use the community as a tool.

7. Search before you post

Before you post a problem – search to see if someone else has experienced the issue. My experience is that as Community grows a huge number of issues have been previously asked and answered.

If you post a question and don’t get an answer – you either have not posted it clearly or the problem is one that nobody has seen before.

8. Use the Kudos and Solutions Buttons

The Community Software allows you to send Kudos (thanks) and acknowledge working solutions via buttons on the right side of the screen. The more you use them , the better it will be for the next person. This lets other users know who is helpful in the forum and flags questions as resolved.

9. Tag your posts – be clear in your posts

Always include as much information as possisble in your posts. That will usually get you the most relevant suggestions to solve your problem.

At a minimum include the version number, service update number, circumstances surrounding the issue (new install, upgrade), things you’ve done that didn’t fix it, other odd issues (new applications installed, system crashes, virusses you’re trying to clean).

The Community allows you to enter in tags that can help others searching the messages. Use these tags wherever possible – they’ll help others when they get the same error and try searching.

An example of tagging would be:

If I posted a message “Error 48 line 12345 program POWZBA while updating Return of Goods in version 4.2 SP 20”

I might tag that:

“line 12345”, “powzba”,”sp 20″,”4.20″,”mas90″,”return of goods”, “error 48”

10. Avoid the temptation to rant

It’s easy to fall into the trap of posting all sorts of tyrades against Microsoft, Sage, Intuit, your reseller.

In general you’re better off waiting a day before posting something that does nothing but complain. Instead post the problem and your suggested workaround. People take to that type of message far better than something that offers no solution.

These communities are a great resource. Hope these tips help.

Link: Sage MAS Community Forums

Filed Under: Sage software Tagged With: sage community, Wayne Schulz

Follow Sage Software MAS90 Forum Messages on Twitter

November 4, 2008 by Wayne Schulz

Have you heard about Twitter?

If you’re not familiar with Twitter, it’s a short messaging (140 characters maximum) service that lets people post periodic updates about what they’re doing.

These short messages can be a way to keep in touch with friends and family. The act of reading someone’s Twitter messages (called Tweets) is usually accomplished by subscribing to their Twitter stream.

There are also automated tools that let you send short messages automatically to Twitter. Some web sites use these to send out notices to their frequent visitors to alert them to new content which has been posted on the site.

The Sage Software Community Forums have their very own (unofficial) Twitter account that does nothing but send out notices when there is new message activity in the forums.

You can join Twitter here and then click on http://www.twitter.com/sageforums to follow the automated messages.

If you like, you can even modify your Twitter account so that you automatically get SMS text messages to your cell phone each time a new message is posted on the Sage forums.

Link: Twitter Stream for Sage MAS 90 Community Forums

Filed Under: Sage 100 ERP Tagged With: mas90 message board, sage community, sage forums, Wayne Schulz

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