Included with Sage 100 ERP Silver Support – which is the lowest level of support you can enroll in with Sage – are 5 calls to their technical support department. These calls, as defined by Sage here, are primarily for troubleshooting and explanation of confusing procedures.
Customers enrolled in Silver Support for their Sage 100 ERP (formerly MAS90 and MAS200) also have access to the online knowledgebase where they can lookup answers to technical questions and error messages.
For a more detailed explanation of the types of services included by Sage – see this summary of Sage Business Care Support Services
