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HightowerInc Transfers All Support To SWK Technologies Effective March 23, 2012

March 23, 2012 by Wayne Schulz

Effective today, Friday March 23, 2012, SWK will be handling all HighTower client support, as well as supporting resellers of HighTower enhancements.

Hightower Inc is the Skokie IL developer of Sage ERP MAS 90 and 200 enhancements such as Time and Billing, Point of Sale and TimeKeeper.

SWK will provide telephone & remote support from Monday through Friday, between 8:30AM and 5:30PM Eastern time. Calls will be handled on a first come, first served basis, with special consideration to mission-critical issues. Simply call 877.979.5642, email info@swktech.com or use the SWK Support Portal at http://support.swktech.com/

SWK handling HighTower client and reseller support effective today bit.ly/GPYOZi

— Brian W Dunn (@brianwdunn) March 23, 2012

 

We have been tracking this issue since earlier in the week when we noticed that Hightower Closed suddenly  for an undetermined period of time and the press later reported that Hightower appeared to be in the process of winding down.

via: Hightower

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Filed Under: Sage 100 ERP Tagged With: hightower, swk

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About Wayne Schulz

Wayne Schulz is a Sage 100 Consultant located in Connecticut. He has worked with Sage 100 since 1986 and provides advanced support to companies located throughout the United States. If you are experiencing an issue with Sage 100 and would like to schedule a support session - please request assistance here or call 860-657-8544.

Comments

  1. Russ says

    March 23, 2012 at 11:26 am

    Does that mean Hightower is out of business? Their phones have been stating that their T1 is down. 

    • Wayne Schulz – Glastonbury, CT – Consultant specializing in mid-market solutions for small businesses.
      Wayne Schulz says

      March 23, 2012 at 11:33 am

      Hi Russ – I sent a LinkedIN message to Brian Dunn (their CFO) and Jeff Roth (SWK) – neither replied to my inquiry.

      While I do not have information about how this deal is structured – and because nobody involved is talking about it – I can only provide a personal opinion that based on feedback from various sources Hightower is out of business.

      Our best information is that they closed on Monday 3/19/12 without much advance warning.

  2. Russ says

    March 23, 2012 at 11:29 am

    oh, that answers my last post

    Hightower, which has been an important Sage reseller and developer, appears to rapidly moving toward an end. Company employees were asked to go home for five to 10 days, given boxes for packing personal possessions, and instructed to call for further information. The Internal Revenue Service has filed a lien against the company and reports are that its bank has pulled the plug. One report said New York-based Net@Work is reportedly going to purchase the Sage customer base. However, a blog said that SWK Technologies of Livingston, N.J., will provide support to users. 

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