Sage Peachtree Atlanta is advising customers on January 10, 2011 that they’re officially “snowed in”.
That means for safety’s sake the customer support department for Sage Peachtree is working from their homes as opposed to chancing the snow and ice that’s surrounding the greater Atlanta area.
As an alternate means of support – Peachtree users can also access the Sage knowledgease – Sage Peachtree knowledgebase.
Here’s the announcement posted on the Sage site:
As many of you may have heard, the southeast was hammered last night with 4-6 inches of snow. The precipitation is continuing throughout the day today as a wintery mix of snow and ice. As a result of the treacherous conditions, we made a decision to close down our physical office to ensure the safety of our employees. We are attempting to minimize the impact this situation is having on our customers but our reduced capacity will obviously limit the number of customers we can effectively support and service.
In an effort to keep you informed, I thought I would let you know how we are operating during this time. If you call our support line you will be asked to send us an e-mail with your contact information and description of problem. Our support staff will be working at a limited capacity from home calling back customers who reach out via e-mail. We have shut down the sales department and we are directing all customers to Peachtree.com where you can purchase upgrades, tax service, etc. Our sales representatives are actually assisting support by calling out to customers that were unable to reach us and working proactively to schedule a call-back with a support representative.
At this point in time we don’t know when we will be able to resume normal operations. Given the current forecast, there is a good chance we will be operating in this mode through Wednesday but we will continue to monitor the situation on a regular basis. In the interim, I would like to apologize for any inconvenience this may cause you. If you are having problems reaching us, remember there are other support resources available to you such as the online knowledgebase, Year End Center located on Peachtree.com, and this community (where you can receive assistance from our entire ecosystem which includes partners, other customers, etc.). If you chose to leave us a message we will get back with you as soon as we possibly can.
On a more personal note, if you are or will be in the path of this large winter storm please take precautions and be safe. Not sure where you live but if it’s any place like Atlanta, it’s likely that your area is not used to this type of weather and, as a result, would find it challenging to quickly respond to the situation.
Connie
via: Sage Peachtree
