One of the members of my 90 Minds group discovered that the Windows 8.1 update on one of his customer’s computers (using Sage 100 ERP v4.4.0.10) appeared to break the ability to use Paperless Office within Sage 100 ERP.
Symptoms include:
“Unable to process the “Lockfile: Crystal Reports ActiveX Designer – [report name]. Processing cancelled”
Solutions:
1. Delete any Jobs and Locks folders from the Sage PDF Converter key in the Windows registry. – KB Link
2. Turn off locking in PL_AdvancedOptions_UI – (Note: In one instance this reportedly changed the error and required that the third option below be used to fix the issue) KB LInk
Ultimately the solution to this Windows 8.1 upgrade breaking Sage Paperless Office issue was:
3. Verify permissions in the Registry on the HKey_Current_Config_Software key. Added full control (Allow) for Everyone/Administrators/Users and Paperless now seems to be working. – KB Link
See also:
What are the 5 methods to install the Sage PDF Converter in Sage MAS 90 and MAS 200?
