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Windows 8.1 Update Breaks Paperless Office – (How To Fix)

October 20, 2013 by Wayne Schulz

windows81

One of the members of my 90 Minds group discovered that the Windows 8.1 update on one of his customer’s computers (using Sage 100 ERP v4.4.0.10) appeared to break the ability to use Paperless Office within Sage 100 ERP.

Symptoms include:

“Unable to process the “Lockfile: Crystal Reports ActiveX Designer – [report name]. Processing cancelled”

 

Solutions:

 

1. Delete any Jobs and Locks folders from the Sage PDF Converter key in the Windows registry.  – KB Link

2. Turn off locking in PL_AdvancedOptions_UI – (Note: In one instance this reportedly changed the error and required that the third option below be used to fix the issue)  KB LInk

Ultimately the solution to this Windows 8.1 upgrade breaking Sage Paperless Office  issue was:

3. Verify permissions in the Registry on the HKey_Current_Config_Software key. Added full control (Allow) for Everyone/Administrators/Users and Paperless now seems to be working. – KB Link

 

See also:

What are the 5 methods to install the Sage PDF Converter in Sage MAS 90 and MAS 200?

 

 

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Filed Under: Sage 100 ERP, slider Tagged With: paperless office, Sage 100 ERP, windows 8.1

About Wayne Schulz

Wayne Schulz is a Sage 100 Consultant located in Connecticut. He has worked with Sage 100 and Sage 100cloud ( Formerly Sage MAS 90 and MAS 200) since 1986 and provides advanced Sage 100 technical support to companies located in Connecticut, Massachusetts, Rhode Island, New York and throughout the United States. If you are experiencing an issue with Sage 100, and would like to schedule a support session - please request assistance here or call 833-724-3100.

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