Effective today, Friday March 23, 2012, SWK will be handling all HighTower client support, as well as supporting resellers of HighTower enhancements.
Hightower Inc is the Skokie IL developer of Sage ERP MAS 90 and 200 enhancements such as Time and Billing, Point of Sale and TimeKeeper.
SWK will provide telephone & remote support from Monday through Friday, between 8:30AM and 5:30PM Eastern time. Calls will be handled on a first come, first served basis, with special consideration to mission-critical issues. Simply call 877.979.5642, email info@swktech.com or use the SWK Support Portal at http://support.swktech.com/
SWK handling HighTower client and reseller support effective today bit.ly/GPYOZi
— Brian W Dunn (@brianwdunn) March 23, 2012
We have been tracking this issue since earlier in the week when we noticed that Hightower Closed suddenly for an undetermined period of time and the press later reported that Hightower appeared to be in the process of winding down.
via: Hightower
Does that mean Hightower is out of business? Their phones have been stating that their T1 is down.
Hi Russ – I sent a LinkedIN message to Brian Dunn (their CFO) and Jeff Roth (SWK) – neither replied to my inquiry.
While I do not have information about how this deal is structured – and because nobody involved is talking about it – I can only provide a personal opinion that based on feedback from various sources Hightower is out of business.
Our best information is that they closed on Monday 3/19/12 without much advance warning.
oh, that answers my last post
Hightower, which has been an important Sage reseller and developer, appears to rapidly moving toward an end. Company employees were asked to go home for five to 10 days, given boxes for packing personal possessions, and instructed to call for further information. The Internal Revenue Service has filed a lien against the company and reports are that its bank has pulled the plug. One report said New York-based Net@Work is reportedly going to purchase the Sage customer base. However, a blog said that SWK Technologies of Livingston, N.J., will provide support to users.