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Sage insiders share secret to debugging pesky MAS 90 and MAS 200 system level errors

May 26, 2009 by Wayne Schulz

process monitor .jpg

Over the last week New Jersey Sage MAS 90 and SAP Business One consultant Mark Chinsky forwarded a cool (free) utility that I’d like to share.

Mark’s original message stated that he uses FileMon for Windows by Mark Russinovich and Bryce Cogswell to see files that are being used by MAS 200. This real time utility is a powerful diagnostic tools for tracking down any number of issues including – hung files, system slowdowns, etc.

Using the program you can easily view precisely when each and ever file is opened, read, written or deleted.

Filters are available to keep the information reporting to a minimum and ensure you only see details that are relevant to your situation.

Former Sage Technical Support Wizard (that wasn’t his official title) Alnoor Cassim chimes in with the inside view of what he has used this handy utility for:

Right on! All the SysInternals tools from Mark Russinovich (all now part
of MS Technet) have been life savers when troubleshooting MAS 90/200.
I’m a major net promoter of these tools. I’d like to share a few ways
it’s helped me.

* Used Filemon to find ACCESS DENIED errors upon startup of MAS when the
Launcher was loading -> User didn’t have permission to rename some files
on their local machine upon startup

* Used Regmon to find ACCESS DENIED errors -> Led to positive proof of a
user registry permission problem for which IT guy of client insisted was
a MAS problem.

* Used Regmon to find ACCESS DENIED errors -> Led to discovery of a COM
failure bug in the MAS 4.0x Launcher, which was requiring Write access
to protected areas of the registry.

* Used psKill to kill orphaned pvxwin32.exe tasks on the MAS 200 server
that Task Manager could not terminate and so server didn’t have to be
rebooted

* Used Process Monitor to find bug in FAS 2008 uninstaller on an EES
implementation, that prevented FAS 2009 from being installed.

Today, Process Monitor is the tool that replaces Filemon and Regmon and
has a better UI.

I’ll stop there but I highly recommend these tools for the tech person
in the MAS consultant’s organization and of course to the clients’ IT
staff.

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Filed Under: Sage 100 ERP, Tips and Tricks Tagged With: alnoor cassim, clients first, mark chinsky, mas200, new jersey, Sage 100 ERP

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About Wayne Schulz

Wayne Schulz is a Sage 100 Consultant located in Connecticut. He has worked with Sage 100 since 1986 and provides advanced support to companies located throughout the United States. If you are experiencing an issue with Sage 100 and would like to schedule a support session - please request assistance here or call 860-657-8544.

Comments

  1. Jetman says

    June 26, 2009 at 2:58 pm

    So none of that tells me what fixed anything. How could some of thta be random when it sounds like it was ALWAYS broke? Where are the solutions to MAS90 lockups or are they “secret” too? If you have worked with this software since 1986 I feel bad for you.

  2. Jetman says

    June 26, 2009 at 3:17 pm

    Nothing here works right – I hope you got paid a lot.

  3. Jetman says

    June 26, 2009 at 6:58 pm

    So none of that tells me what fixed anything. How could some of thta be random when it sounds like it was ALWAYS broke? Where are the solutions to MAS90 lockups or are they “secret” too? If you have worked with this software since 1986 I feel bad for you.

  4. Jetman says

    June 26, 2009 at 7:17 pm

    Nothing here works right – I hope you got paid a lot.

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