Error 1904 commonobjmodel.dll failed to register – HRESULT -2147023898 When Installing Sage 100 ERP (SOLVED)

Several of our consultants ran into this particularly nasty installation bug. We’re not 100% sure why the problem occurs though some speculation is that Windows Server 2003 Small Business could be a major contributor.

 

Sage 100 Installation Issue:

Error 1904 while installing Sage 100 ERP 2013. This appears to occur during the install/registration of Crystal Reports runtime files and/or DLLs.

Note: Installing the full version of Crystal Reports may appear to complete but the program might not start up.

Resolution:

There can be many causes to this – from the simple (insufficient user rights) to the more complex (conflicting copies of DLL files). Here are several things you can try along with the solution that ultimately worked for two of our consultants in two separate installations.

Although this could be a rights issue there is some indication that it may also be caused by .NET issues or one of the prerequisites failing to load or otherwise conflicting.

Also be sure anti-virus is off and you are installing as administrator

Caution: This has been an especially troublesome issue. Sage has had some difficulty resolving this and on some level it seems like Server 2003 SB might lend itself to the issue through reported non-standard management of DLLs.

Open a case with Sage sooner rather than later.

SOLUTION :

Link:  1534393 – “Error 1904. Module C:\Program Files\SAP BusinessObjects\..\dtsagent.dll failed to register …” when installing Crystal Reports for Visual Studio 2010 MSI runtime

1. Search your system for all instances of cryptocme2.dll.

2. Rename cryptocme2.dll files you find to something like *.org

3. Do NOT rename the cryptocme2.dll files you find the in the subdirectories of C:\Program Files (x86)\SAP BusinessObjects

4. Install the Crystal Reports runtime (CRRuntime_32bit_13_0.msi).

5. Rename cryptocme2.org files back to cryptocme2.dll.

6. The issue is resolved in Service Pack 1 for CRVS2010

7. NOTE – there is one exception;

8. The system environment variable “R_SHLIB_LD_LIBRARY_PATH” can not be overwritten and thus steps above must be applied.

If The Above Does Not Resolve The Issue – Try These Suggestions:

Try loading the .NET 3.5 and C++ prerequisites from the install disk (there’s a folder labeled prerequisites)

Try running this repair utility for .NET

http://www.microsoft.com/en-us/download/details.aspx?id=30135

Instructions:

http://support.microsoft.com/kb/2698555