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You are here: Home / Sage 100 ERP Support / Billable vs Non-Billable

Billable vs Non-Billable

Here’s some examples of items considered billable vs non-billable under our unlimited Schulz Consulting phone support plan for Sage 100 ERP  (Formerly MAS90 and MAS200 ) Accounting Software.

Non-Billable Support

The items below are included under your unlimited phone support plan

  • Questions about functionality in the core Sage 100 ERP  modules
  • Questions about error conditions in the core Sage 100 ERP  modules – this includes our responses to them either via phone, email or remotely.
  • Requests for links to information or resources that you can use to research items on your own.

Billable Consulting

  • On-site work
  • Installation and/or configuration of modules, upgrades, services packs, tax tables, IRD, workstation setups, FRX setup
  • Any support for Visual Integrator, Crystal Reports, custom reports or Custom Office
  • Troubleshooting of environment issues (networks, operating systems, etc)
  • Research regarding new functionality , workarounds, new modules, new software
  • Attendance at any third party demonstrations whether on-site or remotely

We do not provide hourly technical support.

Can we answer any additional questions for you?

Please use our free inquiry form and we’ll contact you promptly (Tip: The more detail you provide the better we can suggest how you may be able to resolve an urgent issue).

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