Sage 100 Aatrix e-Filing Bug Erroneously Reports Bad SSN Matches for 2020

Early e-filers of W2 forms may have erroneously received a notice from Aatrix that their 2020 Sage 100 payroll files contained erroneous social security information.

The message indicated that the employee SSNs could not be verified by the IRS and that the company submitting the file should verify that the correct SSN were submitted.

Later in the day Aatrix began to notify users that the message had been sent to some in error and there may not be any issue with the social security number validation.

Aatrix advises that if you have received a message indicating SSN mismatches that you can use the following instructions to verify your filing:

To view Filing Status:

1. Navigate to https://efile.aatrix.com/ 2. Click on Log In in the upper right corner 3. Login with your eFile username and password 4. Click on the Filings Tab
   a) Open Status: One or more parts of the filing are not complete.
   b) Closed Status: All parts of the filing has been confirmed as complete or the filing was manually closed through the Aatrix online account.
   c) Deleted Status: The filing is deleted and no part of the filing will be processed.
2. Click on the Details Link for the appropriate AFID number in the filings list.
3. In the additional details for the filing, each part of the filing will be listed with a status:
   a) Awaiting Batch Processing: Not yet submitted to agency.
   b) Rejected: Reason for rejection will be displayed.
   c) Not Confirmed: Submitted to agency, but not yet confirmed.
   d) Accepted: Submitted to agency and confirmed as received/processed.